Administrator

Full-time Monday-Friday, office based role located in Hanley Swan, Worcestershire.

• 23 days holiday (including Christmas office closure) plus bank holidays.
• Supportive, friendly environment.
• A driving licence and access to a car is essential due to the rural location.
• The successful applicant will be required to undergo basic security vetting, including references and a criminal record check.
• As this is a client-facing role, a professional appearance is required, including a dress code that excludes visible tattoos that cannot be covered, facial piercings and unnatural hair colours.
• Due to the collaborative nature of the work, this role is not suitable for home-based or hybrid working.

We’re looking for a capable, confident administrator to join our growing team, supporting charities, membership organisations and not-for-profits across the UK. This is a varied, people-focused role for someone who enjoys problem-solving, building relationships and being the calm, reliable presence behind successful boards, events and services. If you like working as part of a close-knit team, learning new things and taking pride in doing things properly (with a bit of humour along the way), you could be exactly who we’re looking for.

Cygnul provides a complete administrative and secretarial service to membership associations, charities and other not-for-profit organisations. We’re known for our can-do attitude, professional standards and warm, human approach. We work as a team to deliver customer service, board and committee support, business and finance administration, and event organisation. Our clients trust us as advisors and partners, and we’re constantly learning how to help them improve and grow.

This is a full-time, office-based role, Monday to Friday. There is no bank holiday working and we close the office between Christmas and New Year. There may be occasional UK travel to support meetings or events, sometimes including overnight stays, with dates planned well in advance.

This role would suit someone who:

• Is organised, confident and enjoys taking ownership of tasks.
• Likes supporting others and being the first friendly point of contact.
• Is adaptable, curious and keen to learn.
• Has strong communication skills and a high level of empathy.

Our team comes from a wide range of backgrounds and we will consider people who cannot currently demonstrate all the desired skills. A flexible attitude and willingness to learn matter more than ticking every box as on the job training will be provided.

You’ll support a portfolio of clients and may be involved in:

• Responding to emails and telephone calls.
• Processing membership applications and renewals.
• Producing newsletters and monitoring responses.
• Board and committee support.
• Organising board and committee meetings.
• Producing agendas, reports and papers.
• Attending meetings and taking accurate minutes.
• Tracking and following up on actions.
• Supporting board members with projects.
• Business & finance administration.
• Basic bookkeeping using accounting software.
• Monitoring annual renewals (insurance, website hosting, ICO, etc.).
• Processing invoices and payments.
• Producing invoices for memberships and events.
• Monitoring income and managing credit control.
• Events.
• Organising meetings, seminars, conferences, training courses and networking events.
• Booking venues, catering and speakers.
• Advertising events and processing bookings.
• Preparing delegate materials and packs.
• Attending events to support set up and delivery.

Essential skills:

• Excellent verbal and written communication.
• Confidence using email, word processing and spreadsheets.
• Strong organisational skills and self-motivation.
• Curiosity, enthusiasm and empathy.
• Minute taking.
• Basic bookkeeping and/or experience using Xero.
• A full driving licence and access to your own transport are essential due to the rural office location and occasional event travel.
• The successful applicant will be required to undergo basic security vetting, including references and a criminal record check.
• As this is a client-facing role, a professional appearance is required, including a dress code that excludes visible tattoos that cannot be covered, facial piercings and unnatural hair colours.

If you’re looking for a stable, interesting role where your work genuinely supports organisations doing good, where you’ll be trusted, supported and valued, we’d love to hear from you.

Shortlisted candidates will be contacted by telephone in the first instance and will be asked some short, simple screening questions.

This opportunity is being advertised on several platforms and may close before the advertised date.