Operations Manager (Manchester or Leicester)

Operations Manager (CYFOR Forensics Division)

Location: Manchester (M24 1SW) or Leicester (LE19 1SY)
Salary: Up to £50,000 per annum

At CYFOR, we are at the forefront of providing Digital Forensics, eDiscovery, and Cyber Security services across the nation to law firms, corporate organisations, and law enforcement agencies.

We are in search of extraordinary individuals who are not only passionate about technology but also driven by the ambition to make a significant impact in society.

Our team members are the cornerstone of our success, embodying innovation, and a willingness to think creatively. As they advance in their careers, so does our company.

If you are looking for a dynamic role that promises diversity and fulfilment and are eager to collaborate with like-minded professionals in a supportive and vibrant environment, CYFOR invites you to join us.

Let’s make a difference together

About the Role

As a result of significant new business wins, CYFOR Forensics are looking for a strategic, hands-on Operations Manager, ready to make their mark in a fast-paced, ISO17025 & FSR Codes focused, digital forensics environment.

Dynamic and proactive, this pivotal leadership role will look to maximise performance, streamline workflows and ensure Digital forensic services are delivered efficiently, reliably and to a high standard.

You’ll take ownership of planning, coordinating, and monitoring digital forensic casework across Criminal Defence, Prosecution and Corporate Forensic functions , spanning our Manchester and Leicester sites.

Working closely with the Forensic technical teams, Case management team, Digital Forensic Technical Manager, Quality team and the C-Suite, you’ll align resources with priorities, ensuring smooth & timely communication between all parties, managing expectations and achieving deadlines.

In additional you’ll manage the evidence & logistics and submissions officers

Most importantly you’ll drive performance, hit targets, and champion continuous improvement across systems and processes.

This is more than just an operational role, it’s a chance to shape the way justice is served through innovation, efficiency and leadership.

Security Clearance

This role requiresNPPV3 clearanceandSC-level national security clearance. Applicants must beBritish nationalsand have lived in the UK for the last 5 years (exemptions apply for diplomatic service or study abroad).

If you don’t already hold SC clearance, please familiarise yourself with the vetting process before applying.

Key Responsibilities

• Assign and prioritise cases for investigators, examiners, and technicians.
• Track progress and maintain clear communication to meet deadlines and service level targets.
• Identify and mitigate operational risks while driving performance to meet KPIs.
• Provide daily caseload and capacity updates (volume and value).
• Ensure Salesforce tasks are completed daily, including time logs and quote support.
• Identify and lead continuous improvement projects for efficiency and effectiveness.
• Manage onboarding, CRM Training and abstractions for the Digital Forensics team.
• Support Commercial, Technical, and Management teams with operational insight.
• Produce weekly and monthly performance reports for the Board.
• Collaborate with Quality to uphold ISO standards and ensure audit readiness.
• Manage the Evidence & Logistics team and associated processes.
• Balance ISO17025 compliance with client requirements.
• Foster colleague well-being in a sensitive, high-pressure environment.
• Assist the C-Suite in capacity development, future-proofing and automation.
• Lead by example—professionalism is key.

What We\’re Looking For

• At leastfive years’ relevant experiencein a hands-on leadership role.
• Proven track record inchange managementandprocess improvement.
• Experience managingtechnical teamsin a regulated environment.
• Strong customer focus with a flexible and proactive, solutions-driven attitude.
• Analytical mindset, using data to drive decisions.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.
• Confident and persuasive, with the ability toinspire trust and respect.
• Exceptional organisational skills and the ability to juggle multiple priorities.
• Experience withCRM/case management systemsand producing Board reports.
• Familiarity with working inaudited and accreditation environments.
• Willingness to travel
• Previous experience in aforensic environment.
• Knowledge ofISO17025:2017andISO27001.
• Understanding of digital forensic workflows and tools.
• Experience leadingautomation projects.
• Holiday: 24 days + Birthday + Bank holidays (rising 2 days extra per year of service to a maximum of 30 days+ Birthday + Bank holidays)
• Salary Sacrifice Group Pension: Employer 3% up to 3 years’ service (matched to years’ service maximum of 10% (example after 5 years’ service 5%
• Private Medical Insurance (Virtual GP)
• Life Insurance (Death in service)
• BUPA Cashplan
• Salary Sacrifice EV Car Scheme
• Media subscription package (Netflix, Spotify etc)Annual Media Subscriptions (from a choice of Netflix HD, Amazon Prime, Spotify, Magazine sub, etc)

This is an exciting opportunity to join a respected, accredited organisation where your work will directly support the delivery of high-quality digital forensic services.

As an equal opportunities employer, CYFOR welcomes applicants from all sections of the community regardless of gender, ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

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