Technical Support - Industry & Waste Regulation

The role involves providing essential administrative and technical support to our Industry Regulation teams, ensuring the smooth delivery of environmental regulation across South East and South Central Wales. You will manage key regulatory systems, track compliance deadlines, and maintain accurate records for permitted industrial sites. Your work will contribute to preventing pollution and protecting local communities by supporting regulatory officers focused on frontline environmental protection.

Working as part of a friendly, collaborative team, you will liaise closely with regulatory officers and your Team Leader to meet compliance, monitoring, and reporting requirements, using Business ICT applications such as MS Office and Sharepoint. Attention to detail, a proactive approach, and a passion for contributing to environmental outcomes are essential for thriving in this role. This is an excellent opportunity for someone who wants to develop their skills and is motivated by making a real difference to Wales' environment.

As an organisation, we support flexible working. You will be contracted to an NRW office, and a suitable hybrid working pattern will be agreed upon appointment. Regular face-to-face meetings or training will be planned in advance. To make an informal enquiry about this role, please contact Wayne Grimstead at wayne.grimstead@cyfoethnaturiolcymru.gov.uk. Interviews will take place through Microsoft Teams from 25-27 March 2026. Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS). Appointments are normally made within 4 to 8 weeks of the closing date.

About us: You will join a friendly, collaborative team overseeing a wide range of industry commercial activities, ensuring they meet environmental standards under regulations such as Environmental Permitting Regulations and Control of Major Accidents Hazards. We work closely with businesses to manage risks, protect the environment, and deliver positive outcomes for people and nature.

What you will do:

• Manage critical business systems for the teams.
• Manage document storage requirements to ensure compliance with current legislation.
• Establish and maintain systems to track compliance and enforcement performance.
• Manage all data access requests received and respond within agreed timescales.
• Support our response to complaints received.
• Work closely with other team members to deliver work objectives in a timely manner.
• Maintain database for recording submissions against Permit requirements.
• Contribute to a positive health, safety and well-being culture.
• Undertake health and safety duties appropriate to the post.
• Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy.
• Participate in incident response activities.
• Any other reasonable duties requested commensurate with the grade of this role.

Your qualifications, experience, knowledge and skills: In your application and interview, you will be asked to demonstrate the following skills and experience using the STAR method:

• Previous experience in an Administration support role.
• Strong self-management and organisational skills.
• Able to work well as part of a team.
• Excellent customer care skills.
• Prior experience of managing Business ICT systems.

Welsh Language level requirements: Essential: Level A1 - Entry level. If you do not meet the A1 requirement, NRW offers learning options and staff support to help you meet these minimal requirements during your employment.

Benefits: This role offers a range of benefits, including:

• Civil Service Pension Scheme with employer contributions of 28.97%.
• 28 days annual leave, rising to 33 days.
• Generous leave entitlements for all life needs.
• Commitment to professional development.
• Health and wellbeing benefits and support.
• Weekly wellbeing hour to use as you choose.

We are passionate about creating a diverse workforce and encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We guarantee interviews for candidates with disabilities who meet the minimum selection criteria.

We want to attract and retain talented staff, ensuring our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale, with annual increments paid each year. We provide opportunities for professional and personal growth, including leadership development and access to further education courses.

We are a bilingual organisation complying with the Welsh Language Standards. Welsh language skills are considered an asset, and we encourage staff to learn, develop, and use their Welsh language skills.