Telemetry Specialist in Wales

We are seeking a Telemetry Specialist to support the management, development, and operation of Natural Resources Wales' national telemetry service. This role provides expert technical guidance on telemetry systems and field-based monitoring equipment, helping the organisation maintain reliable, high-quality water quantity data and adopt new technologies effectively.

As part of a team of specialist staff, you will contribute to the configuration, performance, and resilience of the telemetry infrastructure that underpins NRW's flood warning, forecasting, and wider water management activities. The role sits within the Hydrometry & Telemetry Team and reports to the Hydrometry & Telemetry Team Leader in National Flood Risk Services. The team delivers a 24/7 operational telemetry service across Wales, ensuring that critical data streams remain robust during routine operations and incident response.

We lead on policy, strategy, procedures, and technical guidance for telemetry, and act as custodians for NRW's hydrometric data, ensuring it is accurate, consistent, and accessible for operational and strategic decision-making. As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment.

What You Will Do:

• Ensure the telemetry system is maintained, managed and optimised to collect, archive and provide timely data to NRW staff, external partners and business systems.
• Lead on the delivery of complex user displays, alarms, interfaces and outputs.
• Provide technical advice to the business in matters related to telemetry and acting as principal provider for complex field communication technologies and instrumentation, and its risks and benefits, driving consistency of approach across Wales.
• Coordinate introduction of new techniques, technologies and best practice to operational systems and working practices, supporting convergence of integrated, efficient and effective solutions supporting sustainable environmental outcomes.
• Ensure appropriate procedures, standards, guidance and training are in place to support the maintenance and management of the telemetry system and for the use and application of telemetry connected devices.
• Lead on telemetry system vendor liaison and the identification, assessment and procurement of telemetry connected equipment and instrumentation ensuring compliance with appropriate standards.
• Develop staff, systems and infrastructure to deliver and enhance NRW's telemetry services whilst also influencing key stakeholders, working collaboratively and building partnerships to improve services for the people of Wales.
• Act as a coach and mentor members of the National Hydrometry and Telemetry Team and provide technical advice and guidance to staff for management and operation of the telemetry system and associated technologies.
• Undertake health and safety duties and responsibilities appropriate to the post.
• Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post.
• Be committed to your own development through the effective use of your personal development plan (known as Sgwrs).
• Required to take part in incident response activities.
• Any other reasonable duties requested commensurate with the grade of this role.

Qualifications, Experience, Knowledge and Skills:

• A recognised qualification, degree or equivalent knowledge.
• Proven track record in the use, configuration, and optimisation of wide-area telemetry and Supervisory Control and Data Acquisition (SCADA) systems, ideally deployed within cloud-based environments using IP communications and networks. Previous experience of Inductive Automation's "Ignition" platform would be highly beneficial.
• Strong working knowledge of relevant programming and data tools, such as Python, SQL, and Power BI, with the ability to manipulate, analyse, and visualise telemetry data effectively.
• Ability to build and maintain productive relationships with internal stakeholders to influence outcomes and foster cooperation.
• Understanding of telemetry instrumentation, measurement systems, and associated standards, including installation, calibration, and fault diagnosis.
• Experience in managing or contributing to capital investment projects, particularly those involving ICT infrastructure, with knowledge of project planning, budgeting, and delivery.

Welsh Language level requirements:

• Essential: Level A1 - Entry level

Please note: If you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, NRW offers learning options and staff support to help you meet these minimal requirements during the course of your employment with us.

Benefits:

• Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme).
• 28 days annual leave, rising to 33 days.
• Generous leave entitlements for all your life needs.
• Commitment to professional development.
• Health and wellbeing benefits and support.
• Weekly wellbeing hour to use as you choose.

We are a bilingual organisation which complies with the Welsh Language Standards. Welsh language skills are considered an asset to NRW, and we encourage and support staff to learn, develop and use their Welsh language skills.