Senior Application Support Engineer, GIS

Natural Resources Wales reserves the right to close this vacancy before the advertised closing date.

Team / Directorate: Data, Digital & Technology (DDaT), Finance & Corporate Services

Starting salary: £41,132 rising to £44,988 per annum through annual increments being paid each year (pro rata for part time applicants)

Contract type: Permanent

Work pattern: 37 hours per week. You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm. Also, you will need to work on a time specific rota providing an ‘Out of Hours’ ICT Service to an agreed level and perform overtime as required to meet the business needs.

Interview date: To be confirmed

The role:

• Reporting to the Application Support Team Leader, the Senior Application Support Engineer will be responsible for leading the technical support, development, and maintenance of all Spatial Solutions within Natural Resources Wales (NRW).
• This will be delivered within an ITIL framework and aligned with the broader team’s Target Operating Model to ensure a high-quality, customer-focused service.
• The postholder will also act as the Technical Lead for all GIS applications.
• As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment.
• Any regular face to face meetings or training will be planned in advance.
• Interviews will be conducted via Microsoft Teams.
• Successful external applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check.
• We aim to make offers of appointment within 4 to 8 weeks of the closing date.

What you will do:

• Lead in supporting GIS applications.
• Contribute to the development of GIS solutions.
• Ensure the health and availability of applications and systems in line with DDaT governance.
• Ensure that incidents and service requests are resolved within the agreed service level agreements.
• Work with Application Support Team Leader to implement the Application Support Team workplan.
• Work with other Senior Engineers to resolve issues and improve live systems.
• Be the escalation for technical issues and advise Engineers, Analysts and Apprentices within the team.
• Attend DDaT Governance forums and contribute towards the design and implementation of new solutions.
• Lead, define and plan proactive maintenance tasks including routine upgrades of services.
• Work with external strategic partners to ensure application issues are resolved within service level agreements.
• Undertake health and safety duties and responsibilities appropriate to the post.
• Be committed to your own development through the effective use of your personal development plan (known as Sgwrs).
• Any other reasonable duties requested commensurate with the grade of this role.

Your qualifications, experience, knowledge and skills:

• Experience of development and maintenance of ESRI technology including the ArcGIS Enterprise suite.
• Experience in managing and developing Geocortex applications.
• Working experience of application lifecycle methodologies.
• Experience of Incident, Problem, Change and Release management processes.
• Excellent problem solving skills.
• Experience and understanding of FME Flow, FME Form, FME Desktop and FME Server.
• Experience of working in a pure cloud Azure environment.

Desirable:

• A1 - Entry level (able to use and understand simple, basic phrases and greetings, no conversational Welsh) previous Level 1.

Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us.

This role will offer a range of benefits, including:

• Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme).
• 28 days annual leave, rising to 33 days.
• Generous leave entitlements for all your life needs.
• Commitment to professional development.
• Health and wellbeing benefits and support.
• Weekly wellbeing hour to use as you choose.

We’re passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender expression and gender identity, marital status, sexual orientation, culture, or religion. We put the principles of human rights, equality, fairness, dignity and respect at the heart of our values. We are committed to equal opportunities and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria.

We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year. We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on a variety of topics, stay current in their field and continue to learn as their career progresses.

We are a Bilingual organisation which complies with the Welsh Language Standards. Welsh language skills are considered an asset to NRW, and we encourage and support staff to learn, develop and use their Welsh language skills.

Please save these advert details for future reference as they will no longer be available online after the closing date.