Facilities Officer

Natural Resources Wales is seeking a reliable and organised Facilities Officer to support the effective, safe, and customer‑focused operation of our buildings across the Meirionydd area. This operational role involves providing day‑to‑day support to the Facilities Operational Team and contributing to the safe, compliant, and efficient management of NRW workplaces. You will handle a range of administrative and organisational tasks, including managing documentation such as emails, invoices, and schedules, and gathering and relaying information from various sources. You will be trusted to handle documentation, process payments for goods and services, and manage NRW equipment and information responsibly. You will also support active monitoring activities and ensure the safe use of NRW equipment and information. Driving is an essential and integral part of this role. You will be contracted to the Dolgellau NRW office at Coed y Mynydd and be required to travel regularly to sites within your allocated hub, often using an NRW electric vehicle. For this reason, you must hold a full and current UK driving licence.

Responsibilities

• Support the operational Facilities team in delivering key facilities management services for NRW.
• Provide excellent customer service and foster a culture of continuous improvement in frontline facilities management services for NRW’s customers.
• Undertake health and safety duties and responsibilities appropriate to the post.
• Support incident response activities.
• Other reasonable duties requested commensurate with the grade of this role.

Qualifications, Experience, Knowledge and Skills

• Good knowledge of health and safety legislation relating to the Health & Safety at Work Act.
• Associate of the Institute of Workplace and Facilities Management (IWFM) or willingness to work towards the qualification.
• Experience delivering a service in a facilities management environment, performing process and procedure tasks, assisting in the management of contracts and contractors, and supporting frontline Facilities Operational teams.
• Experience delivering facilities‑management related services within a shared service centre environment, including the use of ICT systems and other software/applications.
• Strong IT and accurate data entry skills.
• Good organisational, written and verbal communication skills and the ability to work under pressure using initiative to meet tight deadlines.
• Experience of implementing change or process improvement would be advantageous.

Welsh Language Level Requirements

• Essential: Level A1 – Entry level.

Benefits

• Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme).
• 28 days annual leave, rising to 33 days.
• Generous leave entitlements for all life needs.
• Commitment to professional development.
• Health and wellbeing benefits and support.
• Weekly wellbeing hour to use as you choose.

Equal Opportunities

We are committed to equality of opportunity and encourage applications from under–represented communities. We guarantee interviews for candidates with disabilities who meet the minimum selection criteria. We welcome applicants irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy, maternity, race, religion or belief, sex, sexual orientation, and nationality.

Employer Information

Natural Resources Wales offers a range of learning options and staff support to help staff meet Welsh language requirements. We are a bilingual organisation that complies with the Welsh Language Standards and encourage staff to learn and develop their Welsh language skills.