People Partner in Pontypool

• Location: Pontypool, Torfaen, United Kingdom

People Partner

Salary:£40,993
Location:Covering: Gwent
Contract Type: Permanent
Hours& working Pattern:35 hours per week (full-time) working flexibly across locations to deliver the requirements of the role effectively. The post holder will be expected to work regularly across Gwent offices, with a minimum of approximately two days per week on-site, alongside wider regional travel as required

Purpose of the post:

To lead the operational delivery and continuous improvement of People Services, providing expert, risk-aware and values-led HR leadership across the organisation

The role is responsible for managing complex employee relations and safeguarding-related workforce risk, building management capability, and driving consistent, trauma-informed people practices

The post plays a key role in shifting the organisation from a reactive HR model to a proactive, insight-led and prevention-focused people function that supports organisational culture, safety and performance

Specific responsibilities:

Operational Leadership

• Lead the operational delivery of People Services across all service areas, ensuring a consistent, high-quality and values-led HR service
• Act as senior escalation point for complex employee relations, safeguarding-in-the-workforce concerns and high-risk people cases
• Ensure all HR advice and interventions are legally compliant, trauma-informed and aligned to organisational values
• Drive consistency in people management practice across geographically dispersed teams

Employee Relations & Case Management

• Provide senior oversight of complex casework including disciplinary, grievance, absence, capability and safeguarding-related workforce concerns
• Lead on high-risk or sensitive employee relations matters, ensuring appropriate escalation, documentation and risk mitigation
• Ensure safeguarding principles are embedded in workforce practice, including professional boundaries, wellbeing risk and safe practice
• Coach and challenge managers to resolve issues early, appropriately and in line with policy, legislation and organisational values
• Maintain organisational awareness of workforce risk themes and emerging issues

Workforce & Management Capability

• Develop and embed consistent, values-led and trauma-informed management practice across the organisation
• Lead on building management capability through coaching, reflective practice and structured development support
• Identify capability gaps and work with colleagues to design practical interventions to improve leadership confidence and effectiveness
• Support organisational change processes, ensuring people impacts are anticipated and managed effectively

Data, Insight and Workforce Strategy

• Analyse workforce data to identify trends in absence, turnover, engagement, safeguarding concerns and employee relations themes
• Use insight to inform proactive interventions, organisational planning and risk reduction
• Contribute to the development and delivery of the People Strategy through evidence-based recommendations
• Translate workforce data into meaningful insight for senior leadership decision-making

Compliance & Governance

• Ensure compliance with employment law, ACAS guidance and safeguarding requirements, and lead the ongoing review and development of organisational People policies to ensure they remain legally compliant, values-led and operationally effective
• Maintain audit-ready HR systems, documentation and case management standards
• Provide assurance that HR processes are applied consistently, fairly and in line with regulatory expectations
• Support internal and external audit processes where required

Strategic Contribution

• Lead the translation of the People Strategy into operational delivery across services, ensuring alignment with organisational priorities, values and risk appetite
• Interpret and analyse workforce data to identify emerging trends, risks and opportunities, providing clear insight and recommendations to inform senior decision-making
• Work in partnership with senior leaders to shape workforce planning, organisational development and culture change initiatives, ensuring people impacts are proactively identified and addressed
• Contribute to the design and continuous improvement of people management approaches that support a safe, inclusive and high-performing organisational culture
• Provide operational leadership and direction to People Officer(s) and administrative support
• Allocate casework and prioritise workload across the team to ensure effective service delivery
• Develop capability within the PS team through coaching, feedback and performance support
• Act as a role model for values-led, trauma-informed and high-quality HR practice

Collaboration and Service Delivery

• Work closely with the Director of People and Culture to deliver organisational priorities
• Partner with operational leaders to embed effective people management practice
• Ensure consistent HR service delivery across all geographical areas
• Act as a trusted advisor to senior managers on people, culture and risk matters
• Contribute to cross-organisational initiatives including safeguarding, wellbeing and culture development

It may be necessary, following consultation, to amend the job descriptionin light ofexperience and changing circumstances

A current valid driving licence is essential with access to a car and insurance covering business use

Closing Date: 17th November 2026

Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from people of all genders and backgrounds and are committed to building a diverse and inclusive workforce.

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