Young People Support Worker – Community in London

Salary: £23,970 rising to £24,480 after probation.

Location: Based in our Hwb in Pontypool, covering referrals from Torfaen.

Contract type: Permanent (in line with funding) - Agile – working where and when required, to do the job most effectively.

Hours & Working Pattern: 35 hours per week (Full Time), generally Monday to Friday with occasional evening and weekend work. All team members must work flexibly on occasions to meet the needs of the Charity and the people we support. Participate in the organisational emergency on call rota (paid).

Accountable to: Support Service Coordinator.

Closing Date: 4th March 2026.

Purpose Of The Post: To provide specialised, holistic support to young people between the age of 18 and 25 who have experienced domestic or sexual abuse, harm and violence, and are being supported within Community services in Torfaen.

We are looking for a compassionate, reflective, and person-centred individual to join our team in delivering trauma-informed support to adults and families. This role is about more than providing a service—it’s about striving for people to feel safer, gain more control, and have choice over decisions about their future. You’ll work collaboratively to create environments where individuals feel seen, heard, and respected, and where their experiences and strengths shape the support they receive.

Specific Responsibilities:

• Collaborate with individuals and team members to provide trauma informed support to a caseload of young people within community settings.
• Assess and manage risk sensitively and collaboratively, promoting safety through strengths-based approaches that recognise each person’s lived experience.
• Co-develop personalised support and/or safety plans with individuals, ensuring goals are meaningful, achievable, and shaped by the person’s own priorities and values.
• Respond to safeguarding concerns in line with legislation and organisational policies, maintaining a trauma-informed, non-judgemental stance that prioritises dignity and emotional safety.
• Maintain accurate, timely, and confidential records that reflect the support provided, using respectful, person-centred language.
• Provide clear, compassionate signposting to internal and external services, guided by the individual’s expressed needs, interests, and readiness.
• Create regular opportunities for feedback, ensuring Cyfannol’s services are shaped by the voices and experiences of those supported.
• Contribute to audits and reporting, engaging positively with service improvement plans and recognising the value of reflective learning and continuous development.
• Participate actively in clinical and managerial supervision, using these spaces for reflection, learning, and maintaining emotional wellbeing in a supportive environment.
• Build and maintain respectful, collaborative relationships with external agencies, advocating for the needs and rights of individuals in a way that promotes trust and partnership.

General Responsibilities:

• Contribute to the Development and achievement of our Vision, Mission and Objectives.
• Promotion of our values, culture and aspirations.
• Creation of a safe, supportive and explorative working environment.
• Promotion of Equity, Diversity and Inclusion.
• Upholding of our Policies and Procedures.

It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances. Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1). A disclosure obtained through the Disclosure and Barring Service is required for all posts.

Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce.