Outreach Support Worker in Caerphilly

Location: Caerphilly, United Kingdom

Salary: £23,970 per annum (Full Time) rising to £24,480 per annum after probation

Contract Type: Permanent, Agile – working where and when required to do the job most effectively

Hours & Working Pattern: 35 hours per week (full time) Monday to Friday with occasional evening and weekend work. Flexible start and finish times (9.30am to 4.30pm) with a minimum 30‑minute unpaid break. Mandatory HWB days and flexible shifts as part of the rota. Participation in the organisation’s Tier 2 emergency on‑call rota (paid).

Accountable to: Assistant Support Services Manager

Purpose of the post: To provide specialist, trauma‑informed support to individuals who are homeless or at risk of homelessness due to domestic or sexual abuse, harm or violence.

Specific Responsibilities:

• Deliver specialist, trauma‑informed support to a caseload of adults and families, recognising the impact of domestic or sexual abuse and responding with empathy, respect and consistency.
• Contribute to an environment where support is psychologically informed, compassionate, equitable and grounded in integrity.
• Respond to safeguarding concerns in line with legislation and organisational policies, maintaining a trauma‑informed, non‑judgemental stance that prioritises dignity and emotional safety.
• Provide HWB cover in line with the agreed rota, ensuring individuals can access planned or emergency appointments in person, by phone or online.
• Receive referrals, carry out Initial Contact Assessments collaboratively and complete risk assessments, including SafeLives DASH risk indicators and safety planning.
• Manage and maintain the outreach waiting list, ensuring timely updates and effective triage for individuals.
• Work with individuals to identify support goals and outcomes, co‑developing needs assessments, risk assessments and support/safety plans.
• Provide clear advocacy, sign‑posting and referrals to internal and external services (e.g. social services, police, parenting support, health, legal advice, DWP, housing, education, recreation).
• Build and maintain respectful relationships with external agencies and attend multidisciplinary meetings to promote the needs and rights of individuals.
• Maintain factual, person‑centred, accurate, timely and confidential records of all casework and service activity using Cyfannol’s Case Management System.
• Contribute to audits, reporting, service evaluation and development, supporting continuous learning and reflective practice.
• Encourage and support adults and children to have a voice within Cyfannol and the wider sector through surveys, feedback and participation in relevant events.

General Responsibilities:

• Contribute to the achievement of Cyfannol Women’s Aid’s mission, vision and objectives, reflecting a commitment to trauma‑informed practice.
• Demonstrate and promote Cyfannol’s core values of compassion, integrity and equity in all aspects of the role.
• Promote equality of opportunity, challenging and addressing discriminatory practices.
• Represent Cyfannol professionally at external meetings, public events, conferences and similar forums.
• Participate fully in team meetings, management supervision, clinical supervision and relevant training.
• Work in accordance with Cyfannol’s policies and procedures, ensuring safe, ethical, legally compliant and consistent practice.
• Contribute to the organisation’s environmental goals by participating in carbon‑reducing initiatives.
• Undertake any other reasonable duties required to support effective delivery of services and the organisation’s wider aims.

Travel and Vehicle: Frequent travel for business purposes; a current valid driving licence, access to a car and insurance covering business use are required.

Closing Date: 13th February 2026