At a Glance
- Tasks: Join a supportive team and learn all about customer service and office admin.
- Company: Cyclone Technologies, a leader in mobility aid technology since 1985.
- Benefits: Gain a nationally recognised qualification while developing essential skills.
- Other info: Potential for a permanent position after completing the apprenticeship.
- Why this job: Every day is different, offering a chance to grow and make a difference.
- Qualifications: GCSEs in English and Maths at Grade 4 or above required.
The predicted salary is between 19350 - 23650 £ per year.
As a Customer Service Apprentice, you'll become an important member of a small, supportive team, learning all aspects of office administration and customer service while working towards a nationally recognised qualification. No two days are the same, giving you the opportunity to develop a wide range of skills.
About the Employer
Cyclone Technologies is one of the leading providers of mobility aid technology. Founded in 1985 by Stuart Dunne who recognised the technological advancements that were continuing to be made in the field of mobility and rehabilitation and brought these innovative products into the UK. We supply the world’s best mobility and rehabilitation products - lightweight manual wheelchairs, power attachments, wheelchair accessible multigym and Functional Electrical Stimulation (FES) bikes.
What You'll Do
- General administration
- Stationery ordering
- Courier booking
- Photocopying
- Filing
- Postage
- Answering the telephone
- Greeting customers
- Customer enquiries
- Booking appointments
- Supporting the sales team with quotations and invoices
- Arranging servicing and repairs
- Updating customer records
- Updating spreadsheets
- Updating office wipeboards
- Product understanding
Training Outcome
Potential position available on completion of apprenticeship.
Skills Required
- Communication skills
- IT skills
- Organisation skills
- Administrative skills
- Team working
Qualifications
Essential - GCSE - 4 GCSEs including English & Maths - Grade 4 or above
Course Information
Course: Business administrator (level 3)
Level: 3
Route: Business and administration Apprenticeship
Level: Advanced
Working Arrangements
Working Week: 9.00am to 5.00pm, 4 days per week, with day release for college attendance.
Expected Duration: 1 Year 6 Months
Training Provider: RIVERSIDE COLLEGE
This employer is part of the Disability Confident scheme, committed to employing disabled people.
Customer Service Apprentice in Widnes employer: CYCLONE TECHNOLOGIES LIMITED
Cyclone Technologies is an exceptional employer, offering a supportive and dynamic work environment where you can grow your skills in customer service and administration. With a commitment to employee development and a focus on innovation in mobility aid technology, you'll have the chance to work alongside a dedicated team while pursuing a nationally recognised qualification. Located in a vibrant area, this apprenticeship not only provides valuable experience but also opens doors for future career opportunities within a leading company in the industry.
Contact Details:
CYCLONE TECHNOLOGIES LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice in Widnes
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like CYCLONE TECHNOLOGIES LIMITED.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like CYCLONE TECHNOLOGIES LIMITED. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Apprentice in Widnes
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at CYCLONE TECHNOLOGIES LIMITED.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join CYCLONE TECHNOLOGIES LIMITED and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at CYCLONE TECHNOLOGIES LIMITED
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by CYCLONE TECHNOLOGIES LIMITED. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at CYCLONE TECHNOLOGIES LIMITED will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
