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- Tasks: Lead a passionate team, manage store operations, and ensure top-notch customer service.
- Company: Cyclewise is a family-owned business specializing in cycling services for over 15 years.
- Benefits: Enjoy staff discounts, flexible hours, and a stunning work location surrounded by MTB trails.
- Why this job: Join a dynamic team, share your love for cycling, and make a real impact in the community.
- Qualifications: Previous retail management experience, strong leadership skills, and a passion for cycling are essential.
- Other info: Full-time role with competitive salary and opportunities for personal development.
The predicted salary is between 29200 - 40880 £ per year.
Cycle Retail and Trail Centre Shop Manager
Location : Cyclewise Whinlatter, Keswick, Cumbria.
Salary : Competitive, based on experience
Type : Full-time / Permanent
Start Date : 24 March 2025 (earlier start date possible)
Are you passionate about mountain biking and delivering exceptional customer experiences?
We are looking for an experienced and enthusiastic cycle retail manager to join our trail centre shop team at Whinlatter Forest. In this dynamic role, you will oversee the daily operations of our cycle retail and bike rental store, lead and inspire a team of dedicated staff, and help drive the business towards even greater success. Cyclewise Whinlatter is based at the MTB trail head of Whinlatter in the Lake District, offering a specialist environment focusing predominately on mountain bike products, with some of the best mountain bike trails in England just on the doorstep.
What you’ll do:
- Lead the team : Manage, motivate, and develop a passionate team to ensure excellent customer service, high quality workshop services and achieve sales targets.
- Customer experience : Provide expert advice and a first-class service to our customers, whether they’re beginners or seasoned cyclists.
- Store operations : Accountable for the day-to-day management of the store, ensuring the MTB & e-Bike rental fleet is serviced, retail stock levels are maintained, visual merchandising is spot-on, and the shop is a welcoming, clean and safe environment.
- Sales & retail range : Responsible for sales conversions, drive revenue, and ensure profitability by managing stock brands and inventory levels effectively. Create buy plans for the store.
- Workshop repairs : Ensure quality assurance on repairs and servicing of both customer and hire bikes. Oversee the scheduling of workshop jobs.
- Product knowledge : Stay up-to-date with the latest products, trends, and innovations in the cycling world to ensure the store offers the best selection.
- Training & development : Provide ongoing training to staff, ensuring they have the product knowledge and skills to deliver exceptional service and exceed customer expectations.
- Events : Plan and promote demo events, cycling activities, and promotions.
What we’re looking for:
- Previous experience in retail management, ideally in the cycling industry or a related field.
- Knowledge of bike mechanics.
- Strong leadership skills with the ability to inspire and motivate a team.
- A genuine passion for cycling and outdoor activities.
- Customer-focused with a positive, can-do attitude.
- Strong communication skills and the ability to build relationships with customers and suppliers.
- Organised, detail-oriented, and able to manage multiple tasks at once.
- Ability to manage stock, inventory, and budgets efficiently.
- Knowledge of cycling products, equipment, and trends is highly desirable.
- First Aid qualification or willingness to complete training (desirable).
- Ability to work flexible hours, including weekends.
Benefits:
- Opportunities for development and training within a supportive and charismatic team.
- A friendly, dynamic work environment with a team that shares your passion for cycling.
- Staff discounts on bikes, accessories, and apparel.
- A flexible and portable workplace pension.
- An amazing work location surrounded by MTB trails and Lakes scenery.
- Be part of a growing company with exciting plans for the future!
About Us:
Cyclewise is an established independent family-owned business operating a portfolio of cycle related services for over 15 years. Cyclewise Whinlatter is our trail centre bike hire & retail shop specialising in mountain bikes and electric MTBs, with a rental fleet of approx. 130 bikes. Cyclewise Cockermouth is our esteemed road, e-Bike, adventure and leisure bike retail store. We offer expert workshop services with approved Bosch & Shimano Service Centres. Cyclewise Training delivers a range of mountain bike skills coaching & mechanic courses, British Cycling MTB leadership qualifications, Bikeability training in schools, technical expertise & consultancy services. Our business is exciting and challenging with customers increasingly accessing our products and services across online channels and in-store.
If you are an enthusiastic leader who thrives in a fast-paced environment and is eager to make a significant impact on our centre’s success, we encourage you to apply for this exciting opportunity.
Hours: 40 hours a week, full time role
Salary: £29,200+ based on experience
How to Apply:
Please send your CV and a cover letter outlining your experience and why you’d be a great fit for the role to
#J-18808-Ljbffr
Cycle Retail and Trail Centre Manager employer: Cyclewise Training Limited
Contact Detail:
Cyclewise Training Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cycle Retail and Trail Centre Manager
✨Tip Number 1
Familiarize yourself with the latest trends in mountain biking and cycling products. This knowledge will not only help you stand out during the interview but also demonstrate your genuine passion for the industry.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed and motivated a team in previous roles. Highlight any specific achievements that resulted from your leadership.
✨Tip Number 3
Research Cyclewise Whinlatter and understand their unique selling points, such as their location and product offerings. Being able to discuss how you can contribute to their success will make a strong impression.
✨Tip Number 4
Prepare to discuss your customer service philosophy and provide examples of how you've enhanced customer experiences in past positions. This role emphasizes exceptional service, so be ready to share your insights.
We think you need these skills to ace Cycle Retail and Trail Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, especially in the cycling industry. Include specific achievements that demonstrate your leadership skills and customer service excellence.
Craft a Compelling Cover Letter: In your cover letter, express your passion for cycling and how it aligns with the company's values. Mention your experience in managing teams and driving sales, and explain why you would be a great fit for Cyclewise Whinlatter.
Showcase Product Knowledge: Demonstrate your knowledge of cycling products and trends in both your CV and cover letter. This will show that you are not only passionate about cycling but also well-informed about the industry.
Highlight Customer Experience Skills: Emphasize your ability to provide exceptional customer service. Share examples of how you've successfully managed customer relationships and improved customer satisfaction in previous roles.
How to prepare for a job interview at Cyclewise Training Limited
✨Show Your Passion for Cycling
Make sure to express your genuine enthusiasm for mountain biking and outdoor activities during the interview. Share personal experiences or stories that highlight your love for cycling, as this will resonate with the interviewers and demonstrate your fit for the role.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully managed and motivated a team in previous roles. Discuss specific strategies you've used to inspire staff and achieve sales targets, as strong leadership is a key requirement for this position.
✨Highlight Customer Service Experience
Be ready to discuss your approach to delivering exceptional customer service. Provide examples of how you've handled challenging customer situations or improved customer experiences in past roles, as this is crucial for the Cycle Retail and Trail Centre Manager position.
✨Stay Updated on Cycling Trends
Research the latest trends and innovations in the cycling industry before your interview. Being knowledgeable about current products and market developments will show your commitment to the role and help you engage in meaningful conversations with the interviewers.
