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- Tasks: Help cyclists choose the perfect bike and provide expert advice on upgrades.
- Company: Cycle Exchange, a leading platform for premium pre-owned bikes.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Why this job: Turn your cycling passion into a career while helping others find their dream bikes.
- Qualifications: Must love cycling and enjoy helping people; no prior experience needed.
- Other info: Join a supportive team and learn from industry experts in a unique sales role.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Turn your cycling obsession into a career! If you’re the person your mates message for bike advice, you’ll feel right at home here. We’re looking for a confident, customer-first Online Sales Executive to join Cycle Exchange at our flagship Kingston store. You’ll be at the heart of our sales conversations helping riders choose the right bike, dial in sizing, compare spec options, and upgrade their setup. Your customers will range from first-time road riders to seasoned racers, and the questions will keep you on your toes (in the best way). This is a sales role, but it’s not “sell at all costs.” We’re service-first, advice-led, and proud of the trust we’ve built in the premium pre‑owned market.
What you’ll be doing:
- Responding to inbound enquiries via email, phone, live chat and WhatsApp
- Supporting online customers at our Kingston flagship
- Helping riders with bike choice, sizing, geometry, spec and value comparisons
- Linking our customer request list to matching stock and suggesting great alternatives
- Advising on parts, upgrades and compatibility (working closely with our workshop team)
- Supporting Trade in conversations, including initial pricing and suitability checks
- Building long‑term relationships with repeat customers who genuinely love bikes
Note this role does include one day at the weekend.
Why this role is different:
Cycle Exchange isn’t a standard bike shop, and this isn’t a standard sales job. Because we buy and sell premium pre‑owned bikes, you’ll handle a constantly changing range of brands, model years, and builds meaning you’ll learn fast, develop real product knowledge, and become the person customers trust when the decision matters. You’ll be surrounded by people who care about doing things properly, and you’ll have direct access to our technicians so you can give accurate advice on setup, compatibility, and costs.
What we’re looking for:
- A genuine cycling enthusiast (road, gravel, MTB, e‑bike—anything welcome)
- Confident communicating on phone and live chat as well as email
- Naturally helpful and able to explain things clearly to all ability levels
- Organised and comfortable juggling multiple conversations at once
- Commercially aware, able to guide customers to the right decision without pressure
- Interested in developing deep knowledge across geometry, spec, value and upgrades
About Cycle Exchange:
Cycle Exchange is a cycling destination like no other. Founded in 2013 as a passion project, we’ve grown into one of the UK’s leading platforms for buying and selling premium pre‑owned bikes—online and in‑store. Every day we connect with thousands of riders, and we’ve built our reputation on honesty, trust, deep knowledge and standout service. We have big plans, we’re growing quickly, and opportunities open up as we scale.
Assistant Online Sales Assistant in Kingston upon Thames employer: Cycle Exchange Limited
Contact Detail:
Cycle Exchange Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Online Sales Assistant in Kingston upon Thames
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Cycle Exchange's mission and values. This way, you can show how your passion for cycling aligns with their service-first approach.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a mate. This will help you feel more confident when it comes to answering questions about bike specs and sizing during the interview.
✨Tip Number 3
Show off your cycling knowledge! Be ready to share your own experiences and insights about bikes. Whether it's your favourite model or a recent upgrade, let your enthusiasm shine through.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email. Mention something specific from your chat to remind them of your genuine interest in the role and the company.
We think you need these skills to ace Assistant Online Sales Assistant in Kingston upon Thames
Some tips for your application 🫡
Show Your Passion for Cycling: Let your love for cycling shine through in your application! Share your experiences, whether it's your favourite rides or the bikes you've owned. We want to see that you're not just applying for a job, but that you genuinely care about the cycling community.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the role. We’re looking for someone who can communicate confidently and help customers, so showcase any customer service experience you have!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your enthusiasm comes across without overwhelming us with too much information.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Cycle Exchange Limited
✨Know Your Bikes
Brush up on your cycling knowledge before the interview. Familiarise yourself with different bike types, brands, and specs. Being able to discuss various models and their features will show your passion and expertise, making you a standout candidate.
✨Practice Customer Scenarios
Think about common customer queries and how you would respond. Role-play with a friend or family member to practice explaining bike sizing, geometry, and upgrades clearly. This will help you feel more confident during the actual interview when discussing how you'd assist customers.
✨Show Your Enthusiasm
Let your love for cycling shine through! Share personal stories about your cycling experiences and how they’ve shaped your understanding of what customers need. This genuine enthusiasm can set you apart from other candidates who may not have the same level of passion.
✨Ask Insightful Questions
Prepare thoughtful questions about Cycle Exchange and its approach to customer service. Inquire about their training processes or how they handle unique customer requests. This shows that you’re not just interested in the role but also in the company’s values and culture.