Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.
The Opportunity
We are looking for a dedicated Officer - Customer Service to be part of the Mercedes-Benz customer service team. You will be taking on the boutique sales portfolio. Being in a dynamic environment, you are expected to adapt, pick up and apply new skills and knowledge which will be necessary to your success in this role.
The Job
- Deliver exceptional customer service and provide professional product knowledge and recommendations to customers.
- Drive boutique sales and achieve team sales targets.
- Attend to customer enquiries, both in-person and via email or phone.
- Perform cashiering duties, including processing payments and maintaining accurate daily sales and transaction records.
- Manage pre-orders and proactively update customers on order and delivery status.
- Monitor and maintain boutique inventory levels, including placing replenishment orders when necessary.
- Ensure stock accuracy through monthly stock takes.
- Maintain proper records of inventory movement, sales reports, and supporting documentation.
- Prepare, process, and manage invoices, receipts, purchase orders, and other related administrative paperwork accurately and efficiently.
- Ensure the boutique is well-maintained, visually appealing, and aligned with brand standards at all times.
Requirements
- Minimum GCE ‘O’ Levels and above with preferably at least 2 years of retail service experience
- Demonstrate good communication skills with excellent customer service attitude
- Well-versed in the English language
