Receptionist/Guest Service Representative in Liverpool

At Cycas Hospitality, we look for people who are dynamic, confident and ambitious—people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring a smile, training and developing talent to create genuine and caring teams that come to work to have fun.

Staybridge Suites ensures every space features a sense of community, comfort and convenience. With a brand ethos of From Home-to-Home, guests feel at home while on the road. Staybridge Suites operates with fewer colleagues than some of the other IHG brands, so staff need to be naturals when it comes to multi‑tasking. Here, you need to be friendly, smart, welcoming and professional—focused on getting the basics right, each and every time.

If you have an inner drive to love what you do and do it well, and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, you are somebody we want on our team.

Responsibilities

• Be fully conversant with the facilities, services and special promotions offered by the hotel and pass this information on to the guest whenever the opportunity arises.
• Have a full working knowledge of the reward programme and its benefits—taking every opportunity to enrol new members.
• Ensure that all charges are correctly posted to the guests’ bills following the standard procedures.
• Deal with cash, cheque and credit transactions in accordance with the hotel and company policy, and report any discrepancies immediately.
• Ensure all messages received for guests are passed on accurately and as quickly as possible.
• Operate the hotel switchboard and deal with all internal and external calls, according to procedure.
• Deliver a guest experience that is unique and brings the brand to life.
• Anticipate guest needs, act upon and follow up guest requests, and deliver a level of service and responsiveness that generates guest satisfaction.
• Ensure IHG values are implemented in the hotel\’s daily operations.
• Actively support other departments and take action when assistance is needed.
• Ensure that the whole of hotel operations run smoothly from the guest’s perspective.
• Have a full understanding of all systems and programmes.
• Display a pro‑active and innovative approach to training.
• Some Duty Manager activities may be included.

Key Qualifications

• Excellent customer service skills with the ability to understand and anticipate guest needs.
• High level of product, service and location knowledge to enhance the guest experience.
• Demonstrate a service attitude that exceeds expectations.
• Strong front‑office background is preferred.
• A good working knowledge of systems is desired.
• Previous work experience in hospitality is essential.
• Strong people skills with great teamwork.

Compensation & Hours

• £12.47 per hour/annum
• 24 hours per week

Company Benefits

• Competitive salary and package
• Exclusive employee discounted rate to IHG and Cycas hotels
• Continuous paid training and development opportunities
• Free healthcare plan (with options to upgrade)

Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years, we have created an innovative hotel management company and have been among Caterer’s Top 30 Best Places to Work in Hospitality for the last four consecutive years.

This is your opportunity to shine and be part of something great. If you believe you have what it takes and want to be part of our team, we want to hear from you!

Please apply in writing by email attaching your CV, your current salary and notice period.