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For Companies At a Glance
- Tasks: Welcome guests and ensure a top-notch hotel experience every day.
- Company: Join Cycas Hospitality, a dynamic hotel management company focused on people and fun.
- Benefits: Enjoy competitive pay, exclusive hotel discounts, free healthcare, and ongoing training.
- Why this job: Be part of a caring team that values your growth and offers a vibrant work culture.
- Qualifications: Customer service experience preferred; hospitality passion is a must!
- Other info: Flexible shifts with early and late options; perfect for students balancing studies.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Hotel Receptionist (40 hours p/w) – ibis Bridgwater. Is now the time for a new challenge? Join us on this journey – people first! At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun. The new-build 144-room Ibis Bridgwater – opened in March 2021 – is managed by Cycas Hospitality and is Cycas\’ first property under the Ibis name by the Accor brand. The five-storey property incorporates a ground-floor restaurant and meeting facilities. If you have an inner drive to love what you do – and do it well – and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as youre somebody we want within our Ibis team. At Ibis by Accor, we\’re always looking ahead; We place people at the \’Heart\’ of what we do; We are refined; and We stand by our commitments.
Responsibilities
- To ensure that the highest standards of hospitality and welcome are demonstrated at all times. To complete all relevant procedures in relation to the respective department as laid down by the company. Promotes the desired work culture around our company values.
- Hours will be a mixture of early shifts (06:45am till 3:15pm), and late shifts (2:30pm till 11pm) 5 days a week including weekends.
- To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales
- To have a full working knowledge of the reward programme and its benefits – taking every opportunity to enrol new members
- Whenever possible to anticipate guest\’s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner
- To be fully conversant and able to operate the hotels front office systems
- Ensure that all charges are correctly posted to the guests bills following the standard procedures
- Be aware of the hotel availability and that every opportunity to maximise room sales is taken
- Deal with cash, cheque and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately
- Ensure the float handed over is checked and correct
- Ensure all messages received for guests are passed on accurately and as quickly as possible
- Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained
- Operate the hotel switchboard and deal with all internal and external calls, according to procedure
- To display and fulfil positive service style
- Customer Service experience, preferably in an Accor Brand, but not essential
- Previous experience of a similar role
Benefits
- EXCELLENT COMPANY BENEFITS
- Competitive Salary
- Exclusive employee discounted rates to Accor and Cycas hotels
- Continuous paid Training and Development opportunities
- Free Healthcare plan
Cycas Hospitality is a gift for any hospitality professional. Over the past 10 years we\’ve created an innovative hotel management company. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!
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Hotel Receptionist employer: CYCAS
Contact Detail:
CYCAS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with the Ibis brand and Cycas Hospitality's values. Understanding their focus on people and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Research the local area around Bridgwater, including attractions and events. Being knowledgeable about the surroundings will impress your interviewers and show your commitment to providing excellent guest experiences.
✨Tip Number 3
Practice your communication skills, especially in a customer service context. Role-playing common scenarios you might encounter as a receptionist can help you feel more confident and prepared for the job.
✨Tip Number 4
Network with current or former employees of Ibis or Cycas Hospitality. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Hotel Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Cycas Hospitality and the Ibis brand that resonate with you, and explain why you would be a great fit for their team.
Highlight Relevant Experience: In your CV, emphasise any previous customer service experience, especially in hospitality. Include examples of how you've provided excellent service and handled guest requests, as this is crucial for the role.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in a receptionist role.
How to prepare for a job interview at CYCAS
✨Know the Hotel Inside Out
Before your interview, make sure you research the Ibis Bridgwater and its facilities. Familiarise yourself with their services, special promotions, and the local area. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a hotel receptionist, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle the demands of the role.
✨Emphasise Teamwork and Positivity
Cycas Hospitality values a positive work culture. Be ready to discuss how you work well in a team and contribute to a fun and supportive environment. Highlight any previous experiences where you collaborated effectively with colleagues.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle specific situations, such as a guest complaint or a busy check-in period. Practising these scenarios will help you respond calmly and effectively during the interview.
