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For Companies At a Glance
- Tasks: Deliver exceptional customer service at the front desk and in food & beverage operations.
- Company: Join Cycas Hospitality, a leading pan-European hospitality management company.
- Benefits: Enjoy free medical plans, workplace pension, and ongoing training for your career growth.
- Why this job: Be part of a fun team that values hard work and outstanding guest experiences.
- Qualifications: Customer-focused attitude and knowledge of Oracle Opera 5 and Microsoft 365.
- Other info: Exciting opportunities for personal and professional development in a dynamic environment.
The predicted salary is between 988 - 1219 £ per month.
Overview
Health & Wellbeing - Free medical plans, workplace pension, financial advice and free counselling sessions to support your mental health.
Career & Growth - Ongoing training, development programs, and a supportive work environment to help you thrive.
We are recruiting a Hotel Receptionist, to be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach, with the focus on Customer Service in both Reception and F&B. Responsible for the day-to-day supervision of both Front Office and Food & Beverage operations, ensuring brand standards are met, profitability is achieved, and a seamless guest experience is delivered across all departments.
Responsibilities
- Daily operations to brand and legal standards across Reception and F&B.
- Follow departmental operating standards and procedures.
- Ensure compliance with fire safety, food safety, licensing laws, health & safety, and employment legislation.
- Respond to audit results and ensure consistent hygiene and operational standards.
- Knowledge on Oracle Opera 5 and Microsoft 365 are required skills.
About Cycas Hospitality
Cycas Hospitality manages Four Points Flex by Sheraton Shoreditch East, under franchise agreement from Marriott's Hotels. Cycas Hospitality is the leading, pan-European hospitality management company, operating all categories of hotels and serviced apartments for private and institutional investment partners. With a portfolio of more than 50 branded and independent properties across twelve European countries, our collection brings together a range of key-city locations, travel hubs and leisure destinations. We partner with all the major, global brands as well as curating independently branded hotels. Our hotels encompass the full spectrum, ranging from limited-service to full-service, boutique, extended-stay and luxury hotels in addition to high-end serviced apartments. Cycas is focused on delivering outstanding guest experience to drive superior top and bottom-line investor returns. Our core purpose is to develop and inspire Europe's best hospitality team, and we are incredibly proud of the team we have assembled, both within our hotels and specialist hotel support teams.
Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!
Please apply in writing by email attaching your CV along with your current salary and notice period. We are waiting to hear from you.
Hotel Receptionist in City of Westminster employer: CYCAS
Contact Detail:
CYCAS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in City of Westminster
✨Tip Number 1
Get to know the company! Research Cycas Hospitality and their values. When you understand what they stand for, you can tailor your approach during interviews to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service skills and experience.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview, as it reflects your commitment to the role of Hotel Receptionist.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Hotel Receptionist in City of Westminster
Some tips for your application 🫡
Craft a Personalised Cover Letter: When applying, make sure to write a cover letter that reflects your personality and enthusiasm for the role. Mention specific experiences that relate to customer service and how you can contribute to our team at Cycas Hospitality.
Showcase Relevant Skills: Highlight your knowledge of Oracle Opera 5 and Microsoft 365 in your CV. These skills are essential for the Hotel Receptionist position, so don’t forget to mention any relevant experience you have with these tools.
Be Clear and Concise: Keep your CV and cover letter clear and to the point. Use bullet points for easy reading and ensure you include all necessary information like your current salary and notice period as requested in the job description.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at CYCAS
✨Know Your Stuff
Familiarise yourself with the hotel and its services, especially the Front Office and Food & Beverage operations. Understanding the brand standards and what makes them unique will help you stand out as a candidate who is genuinely interested in the role.
✨Customer Service Focus
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond for a guest, as this will demonstrate your commitment to providing a seamless guest experience.
✨Brush Up on Tech Skills
Since knowledge of Oracle Opera 5 and Microsoft 365 is required, make sure you're comfortable using these systems. If you have any experience with similar software, be ready to discuss it and how it can benefit the hotel's operations.
✨Show Your Personality
The hospitality industry thrives on personality and warmth. Be yourself during the interview and let your friendly nature shine through. Remember, they’re looking for someone who can connect with guests and create a welcoming atmosphere.
