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- Tasks: Be the friendly face that welcomes guests and ensures their stay is amazing.
- Company: Join ibis Hotels, part of the Accor group, known for great service.
- Benefits: Enjoy competitive pay, exclusive discounts, free healthcare, and ongoing training.
- Why this job: Make a difference in guests' experiences while developing your customer service skills.
- Qualifications: A positive attitude, strong communication skills, and a willingness to learn.
- Other info: Flexible shifts with opportunities for growth in a vibrant hotel environment.
The predicted salary is between 20000 - 30000 £ per year.
We are looking for a welcoming and motivated Receptionist to be the first point of contact for our guests.
Working Hours
This role operates on a rotating shift schedule:
- Early Shift: 06:45 - 15:15
- Late Shift: 14:30 - 23:00
Availability to work both early and late shifts, including weekends and public holidays, is required.
Responsibilities
- Greet and assist guests with check-in and check-out
- Handle reservations, cancellations, and guest inquiries
- Provide excellent customer service in person, by phone, and via email
- Process payments and maintain accurate guest records
- Liaise with housekeeping and other departments to ensure smooth operations
- Resolve guest concerns professionally and efficiently
Qualifications
- Friendly, professional, and customer-focused attitude
- Strong communication and interpersonal skills
- Well-presented and reliable
- Comfortable using computers and booking systems (training provided)
- Ability to work rotating shifts as listed above
- Previous hotel or customer service experience is an advantage, but not essential
Benefits
- Competitive Salary
- Exclusive employee discounted rates to Accor
- Continuous paid Training and Development opportunities
- Free Healthcare plan
Receptionist / Front Office Team Member in Bridgwater employer: CYCAS
Contact Detail:
CYCAS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Front Office Team Member in Bridgwater
✨Tip Number 1
Make sure you research the company before your interview. Knowing about ibis Hotels and their values will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your greeting and customer service skills! Since you'll be the first point of contact for guests, a warm and friendly approach is key. Role-play with a friend to get comfortable with common scenarios you might face.
✨Tip Number 3
Be ready to discuss your availability openly. Since this role requires working both early and late shifts, showing flexibility and a willingness to adapt will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Receptionist / Front Office Team Member in Bridgwater
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and professional side. Remember, we’re looking for someone who can make our guests feel welcome.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. If you've got any customer service experience or have worked in a hotel before, shout about it! We love seeing how you can fit into our team.
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point, and make sure to proofread for any typos. A tidy application reflects your attention to detail, which is super important for a Receptionist role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CYCAS
✨Know the Company
Before your interview, take some time to research ibis Hotels and the Accor group. Understand their values, mission, and what makes them stand out in the hospitality industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Your Greeting
As a Receptionist, your first impression is crucial. Practice a warm and welcoming greeting that you can use during the interview. This will not only showcase your friendly attitude but also demonstrate your understanding of the role's importance in guest relations.
✨Prepare for Common Questions
Think about questions you might be asked, such as how you would handle a difficult guest or manage multiple tasks at once. Prepare specific examples from your past experiences that highlight your customer service skills and ability to work under pressure.
✨Dress the Part
Since this role requires a well-presented appearance, make sure to dress smartly for your interview. Choose professional attire that reflects the hospitality industry standards. Looking the part will boost your confidence and leave a positive impression on your interviewers.
