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For Companies At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a smooth hotel experience.
- Company: Join Four Points by Sheraton, part of Marriott International, known for exceptional hospitality.
- Benefits: Enjoy competitive pay, exclusive hotel discounts, free healthcare, and continuous training.
- Why this job: Be part of a fun team that values people and creates memorable guest experiences.
- Qualifications: Strong customer service skills and previous hospitality experience preferred.
- Other info: Opportunity to grow in a top-rated hospitality company with a vibrant culture.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Receptionist/Guest Service Representative – Four Points by Sheraton, Edinburgh Haymarket.
At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.
Four Points by Sheraton is a multinational hotel brand, operated by Marriott International, that targets business travellers and small conventions. Our goal is to deliver a great hospitality experience worth coming back for again and again by providing the comfort and quality that travellers expect from us while going that extra mile to make the guest experience memorable and meaningful.
If you have an inner drive to love what you do – and do it well – and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.
WHAT WE OFFER:
- 40 hours/week
- EXCELLENT COMPANY BENEFITS:
- Competitive salary and package
- Exclusive employee discounted rates at both Marriott and Cycas hotels
- Continuous paid training and a range of opportunities for development
- Free healthcare plan, paid for by Cycas (with options to upgrade)
- Wholesale price discounts on jewellery from Macintyres Edinburgh
YOUR CORE PURPOSE WILL BE:
- To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises.
- To have a full working knowledge of the reward programme and its benefits – taking every opportunity to enrol new members.
- Ensure that all charges are correctly posted to the guests bills following the standard procedures.
- Deal with cash, cheque and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
- Ensure all messages received for guests are passed on accurately and as quickly as possible.
- Operate the hotel switchboard and deal with all internal and external calls, according to procedure.
- Deliver a guest experience that is unique and brings the brand to life.
- Anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates guest satisfaction.
- Ensure Four Points by Sheraton values are implemented in hotel’s daily operations.
- To actively support other departments and take action when assistance is needed.
- Ensure that the whole of hotel operations run smoothly from the guest perspective.
- To have a full understanding of all systems and programmes e.g. MARSHA, Opera, Marriott’s Bonvoy programme.
- To display a pro-active and innovative approach to training
- Some Duty Manager activities may be included
WHAT YOU SHOULD BRING:
- Excellent customer service skills with the ability to understand and anticipate guest needs.
- High level of product, service and location knowledge to enhance the guest experience.
- Demonstrate a service attitude that exceeds expectations.
- Candidates with a strong Front office background are preferred
- A good working knowledge of Opera PMS, and MARSHA is desired
- Previous work experience in hospitality is essential
- Strong people skills with great Teamwork
Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we’ve created an innovative hotel management company. We have been amongst Caterer\\u2019s Top 30 Best Places to Work in Hospitality in the last consecutive 4 years.
This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!
Please apply in writing by email attaching your CV along with your current salary and notice period.
All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.
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Receptionist/Guest Service Representative employer: Cycas Hospitality
Contact Detail:
Cycas Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Guest Service Representative
✨Tip Number 1
Familiarise yourself with the Four Points by Sheraton brand and its values. Understanding their commitment to customer service and the specific amenities they offer will help you connect with the interviewers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially in a hospitality context. Being able to articulate how you would handle various guest scenarios can set you apart, showing that you can think on your feet and provide excellent service.
✨Tip Number 3
Network with current or former employees of Four Points by Sheraton or Cycas Hospitality. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Showcase your teamwork skills during any interactions with the hiring team. Since the role involves supporting other departments, demonstrating your ability to collaborate effectively will highlight your suitability for the position.
We think you need these skills to ace Receptionist/Guest Service Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Receptionist/Guest Service Representative. Familiarise yourself with the key skills required, such as excellent customer service and knowledge of hotel operations.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality and customer service. Emphasise any previous roles that involved front office duties or guest interactions, and showcase your ability to anticipate guest needs.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Four Points by Sheraton's values. Mention specific examples of how you've gone the extra mile for guests in past roles.
Follow Application Instructions: When submitting your application, ensure you include all requested information, such as your current salary and notice period. Double-check your email for clarity and professionalism before sending it off.
How to prepare for a job interview at Cycas Hospitality
✨Know the Hotel Inside Out
Before your interview, make sure you research Four Points by Sheraton and Cycas Hospitality. Familiarise yourself with their services, special promotions, and the Marriott Bonvoy programme. This knowledge will show your enthusiasm and readiness to engage with guests.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your excellent customer service skills. Think about times when you anticipated a guest's needs or went above and beyond to ensure their satisfaction. This is crucial for a role focused on delivering memorable guest experiences.
✨Demonstrate Teamwork and Flexibility
Be ready to discuss how you work well in a team and support other departments. Share specific instances where you collaborated with colleagues to enhance guest experiences or resolve issues. This aligns with the hotel's values of teamwork and proactive service.
✨Exude Confidence and Positivity
As a Receptionist/Guest Service Representative, your attitude sets the tone for guest interactions. Practice speaking confidently and positively about your experiences and what you can bring to the team. A warm smile and a friendly demeanour can make a lasting impression.
