At a Glance
- Tasks: Deliver exceptional customer service at night, overseeing Front Office and Food & Beverage operations.
- Company: Join a leading hospitality brand known for its commitment to excellence.
- Benefits: Earn £14.08 per hour with exclusive discounts, health perks, and career growth opportunities.
- Other info: Enjoy a supportive work environment with ongoing training and mental health resources.
- Why this job: Be part of a dynamic team that values your contribution and supports your development.
- Qualifications: Experience with Oracle Opera 5 and Microsoft 365 is essential.
The predicted salary is between 29000 - 30000 £ per year.
We are recruiting a Night Receptionist, to be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach, with the focus on Customer Service in both Reception and F&B. Responsible for the day-to-day supervision of both Front Office and Food & Beverage operations, ensuring brand standards are met, profitability is achieved, and a seamless guest experience is delivered across all departments.
Responsibilities:
- Daily operations to brand and legal standards across Reception and F&B.
- Follow departmental operating standards and procedures.
- Ensure compliance with fire safety, food safety, licensing laws, health & safety, and employment legislation.
- Respond to audit results and ensure consistent hygiene and operational standards.
- Knowledge of Oracle Opera 5 and Microsoft 365 is a required skill.
Benefits:
- Exclusive Discounts & Perks – Special rates at Marriott & Vertiq Hospitality Partners, and access to a benefits platform with discounts on shopping, gym memberships, holidays.
- Health & Wellbeing – Free medical plans, workplace pension, financial advice and free Headspace app subscriptions, free counselling sessions to support your mental health.
- Career & Growth – Ongoing training, development programs, and a supportive work environment to help you thrive.
Night Receptionist employer: Cycas Hospitality
As a Night Receptionist at our esteemed hospitality establishment, you will be part of a vibrant team dedicated to delivering exceptional customer service in a supportive and dynamic work environment. We offer exclusive discounts, comprehensive health and wellbeing benefits, and ample opportunities for career growth through ongoing training and development programmes, making us an excellent employer for those seeking meaningful and rewarding employment in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Make sure you know the ins and outs of customer service. Brush up on your skills in handling guest queries and complaints, as this will be key in impressing during interviews. We want to see that you can keep a cool head and deliver top-notch service even when things get busy!
✨Tip Number 2
Familiarise yourself with Oracle Opera 5 and Microsoft 365 before your interview. Showing that you’re already comfortable with these tools will give you a leg up. We love candidates who come prepared and can hit the ground running!
✨Tip Number 3
Don’t just focus on the job description; research the company culture too! Understanding our values and how we operate will help you tailor your responses and show us you’re a great fit for the team. We appreciate candidates who align with our mission!
✨Tip Number 4
Apply through our website for the best chance at landing the role. It’s the quickest way for us to see your application and get you in for an interview. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to create a great experience for guests, especially in a reception or F&B setting.
Be Specific About Your Experience:When detailing your previous roles, be specific about your responsibilities and achievements. Mention any relevant experience with Oracle Opera 5 and Microsoft 365, as these are key skills we’re looking for.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the job description. Use keywords from the posting to show that you understand what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Cycas Hospitality
✨Know Your Customer Service Basics
As a Night Receptionist, customer service is key. Brush up on your customer service skills and be ready to share examples of how you've handled difficult situations or gone above and beyond for guests. This will show that you understand the importance of a friendly and effective approach.
✨Familiarise Yourself with Relevant Software
Since knowledge of Oracle Opera 5 and Microsoft 365 is required, make sure you're comfortable using these tools. If you have experience, be prepared to discuss specific tasks you've completed using them. If not, consider doing a quick online tutorial to get a basic understanding.
✨Understand the Brand Standards
Research the company’s brand standards and values. Be ready to explain how you would ensure compliance with these standards in your role. This shows that you’re not just looking for any job, but that you genuinely want to contribute to their success.
✨Prepare Questions About Operations
Think of insightful questions about the day-to-day operations of both Front Office and Food & Beverage. This demonstrates your interest in the role and helps you gauge if the company culture aligns with your expectations. Plus, it shows that you’re proactive and engaged!
