Night Manager

At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

Four Points by Sheraton is a multinational hotel brand, operated by Marriott International, that targets business travellers and small conventions. Our goal is to deliver a great hospitality experience worth coming back for again and again by providing the comfort and quality that travellers expect from us while going that extra mile to make the guest experience memorable and meaningful.

If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.

WHAT WE OFFER:

• 40 hours/week
• EXCELLENT COMPANY BENEFITS:

• Competitive salary and package
• Exclusive employee discounted rates at both Marriott and Cycas hotels
• Continuous paid training and a range of opportunities for development
• Free healthcare plan, paid for by Cycas (with options to upgrade)
• Wholesale price discounts on jewellery from Macintyres Edinburgh

Your core purpose will be:

• Reporting to the Front Office Manager you will ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs.
• The night audit is completed to fulfil all audit and statistical information requirements for the hotel.
• To ensure the security of hotel guests/whole hotel and to provide services for hotel guests.
• Ensure all monies for the payment of services are accounted for using the correct company procedure.
• Be conversant with all front office systems of operation – Opera, Marsha, Opera S&C, Micros etc.
• Maintenance of all control systems and ensure all revenue is correctly charged and monies are securely kept.
• Effectively and efficiently manage the operation of Nights at the Hotel.
• Develop the night team and actively coach on customer care skills, department procedures etc.
• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees.
• Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties.
• Manage team members ensuring day-to-day tasks are carried out to the required standards.
• Liaise daily with all departments and deal appropriately with any maintenance issues raised, giving priority to those issues which compromise Health & Safety procedures if any are found to be faulty.
• Ensure all team members have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
• Establish a friendly and helpful attitude to all guests and staff.

What you should bring:

• Minimum 1-2 years previous experience of a management role.
• Experience from an internationally recognised branded hotel is desired.
• Knowledge of hotel security, emergency procedures, FLS and crisis management.
• Demonstrate service attributes in accordance with industry expectations and company standards.
• A service attitude that exceeds expectations.
• A comprehensive understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
• The desire and ability to improve your knowledge and abilities through on-going training.
• An ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.

Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we’ve created an innovative hotel management company. We have been amongst Caterer’s Top 30 Best Places to Work in Hospitality in the last consecutive 4 years.

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period.

All offers of employment are conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.