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- Tasks: Ensure guest comfort, perform security checks, and assist with breakfast service.
- Company: Join the 55 by Le Mirage, Bayswater’s Premier Boutique Hotel.
- Benefits: Enjoy employee rates, healthcare plans, pension scheme, and career development.
- Why this job: Be part of a friendly team making guests feel at home.
- Qualifications: Previous hotel experience and strong communication skills are essential.
- Other info: Dynamic environment with opportunities for growth in hospitality.
The predicted salary is between 24000 - 36000 £ per year.
The 55 by Le Mirage is Bayswater’s Premier Boutique Hotel, situated with close connections to Notting Hill, Hyde Park and Paddington. At the 55 by Le Mirage we are looking for people who are thoughtful and reliable and who show they care by making guests feel totally comfortable. We put people at the heart of everything we do and are looking to recruit a friendly, spirited Night Guest Services Agent.
We offer a range of benefits:
- Employee and Friends & Family rates across Cycas Hospitality Hotels
- Optional free medical healthcare plans
- Pension Scheme
- Ongoing career development
- Continuous Learning & Development opportunities
What will you be doing?
- Carry out the minimum of 2 security checks at regular intervals with special emphasis on security, fire and safety.
- Check hotel guests in and out and assist with luggage when required.
- Serve light snacks to company standards.
- Ensure all revenue is correctly charged and monies are securely kept.
- To ensure the total cash takings balance with the Mews settlements report and the receipt sheet and to complete the banking according to the correct procedure.
- Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
- Actioning of early morning calls at the time specified and to the standards laid down.
- The preparation of Breakfast Service.
- Cleaning of areas as requested, removal of all trays from public areas, bedroom corridors as necessary.
- To attend all relevant training as and when required.
- To show willingness to take on additional responsibilities when necessary.
- The role has an element of F&B service.
What are we looking for?
- You have previous experience within a similar role within a hotel environment.
- The ability to work unsupervised and strong communication skills are key for this role.
- Proactive and dedicated to people, you are always striving to deliver a great service for our guests.
- You embrace our work values & culture, and you are a team-player.
Cycas Hospitality is a gift for any hospitality professional. Over the past 15 years we have created an innovative hotel management company. Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. Our purpose is to develop and inspire Europe’s best hospitality team. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!
*All offers of employment are conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.*
Night Guest Services Agent in London employer: Cycas Hospitality
Contact Detail:
Cycas Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Services Agent in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Guest Services Agent role.
✨Tip Number 2
Show off your personality! When you get an interview, let your friendly and spirited side shine through. Remember, they’re looking for someone who can make guests feel comfortable, so be yourself and show them how you can bring that vibe to the team.
✨Tip Number 3
Do your homework! Familiarise yourself with the local area, including history and places of interest. This knowledge will not only impress during interviews but also help you stand out as someone who genuinely cares about providing great service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Cycas Hospitality family. Don’t miss out on this opportunity!
We think you need these skills to ace Night Guest Services Agent in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application for the Night Guest Services Agent position. Highlight your relevant experience in hospitality and how it aligns with what we’re looking for at 55 by Le Mirage.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Cycas Hospitality
✨Know the Hotel Inside Out
Before your interview, make sure you research The 55 by Le Mirage thoroughly. Familiarise yourself with its location, services, and any recent news. This will show your genuine interest in the role and help you answer questions about how you can contribute to the hotel's success.
✨Showcase Your People Skills
As a Night Guest Services Agent, you'll be interacting with guests regularly. Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to make someone feel comfortable or resolved an issue effectively.
✨Demonstrate Proactivity
The job requires a proactive approach, especially when it comes to security checks and guest assistance. Be ready to discuss times when you took initiative in previous roles. Highlight your ability to work unsupervised and how you manage responsibilities without constant oversight.
✨Embrace the Team Spirit
Cycas Hospitality values teamwork, so be prepared to talk about your experiences working in a team environment. Share how you’ve collaborated with colleagues to enhance guest experiences or improve service delivery. This will show that you align with their culture and values.
