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For Companies At a Glance
- Tasks: Welcome guests and ensure a top-notch hotel experience every day.
- Company: Join Cycas Hospitality at the new Ibis Bridgwater, where people come first.
- Benefits: Enjoy competitive pay, exclusive discounts, ongoing training, and a free healthcare plan.
- Why this job: Be part of a fun, caring team that values your growth and passion for hospitality.
- Qualifications: Customer service experience is a plus; previous hotel roles are beneficial but not required.
- Other info: Flexible shifts with a mix of early and late hours, perfect for students!
The predicted salary is between 24000 - 36000 £ per year.
Overview
Job Title: Receptionist / Front Office Team Member
Location: ibis Hotel
Employment Type: Full-time 40 hours per week (shift-based)
About Us
ibis Hotels are part of the Accor group and are known for delivering comfortable stays, friendly service, and great value.
We’re looking for a welcoming and motivated Receptionist to be the first point of contact for our guests.
Working Hours
This role operates on a rotating shift schedule:
- Early Shift: 06:45 – 15:15
- Late Shift: 14:30 – 23:00
Availability to work both early and late shifts, including weekends and public holidays, is required.
Key Responsibilities
- Greet and assist guests with check-in and check-out
- Handle reservations, cancellations, and guest inquiries
- Provide excellent customer service in person, by phone, and via email
- Process payments and maintain accurate guest records
- Liaise with housekeeping and other departments to ensure smooth operations
- Resolve guest concerns professionally and efficiently
About You
- Friendly, professional, and customer-focused attitude
- Strong communication and interpersonal skills
- Well-presented and reliable
- Comfortable using computers and booking systems (training provided)
- Ability to work rotating shifts as listed above
- Previous hotel or customer service experience is an advantage, but not essential
What We Offer
- Competitive Salary
- Exclusive employee discounted rates to Accor
- Continuous paid Training and Development opportunities
- Free Healthcare plan
How to Apply
If you enjoy working with people and creating great guest experiences, we’d love to hear from you.
Please apply online with your CV and a brief cover letter.
All offers of employment are conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.
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HOTEL RECEPTIONIST - FULL TIME employer: Cycas Hospitality
Contact Detail:
Cycas Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HOTEL RECEPTIONIST - FULL TIME
✨Tip Number 1
Familiarise yourself with the Ibis brand and Cycas Hospitality's values. Understanding their focus on people and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Research the local area around Bridgwater, including attractions and events. Being knowledgeable about the surroundings will impress your interviewers and show your commitment to providing excellent guest experiences.
✨Tip Number 3
Practice your communication skills, especially in handling guest inquiries and complaints. Role-playing different scenarios can prepare you for the dynamic environment of a hotel receptionist.
✨Tip Number 4
Network with current or former employees of Ibis or Cycas Hospitality. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace HOTEL RECEPTIONIST - FULL TIME
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Hotel Receptionist position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in hospitality. Include any specific roles or achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your desire to contribute to the Ibis team. Mention how your values align with those of Cycas Hospitality and why you are excited about this opportunity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a front office role.
How to prepare for a job interview at Cycas Hospitality
✨Know the Hotel Inside Out
Before your interview, make sure you research the Ibis Bridgwater and its facilities. Familiarise yourself with their services, promotions, and the local area. This knowledge will show your enthusiasm and readiness to engage with guests.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you anticipated guest needs and resolved issues, as this is crucial for a hotel receptionist role.
✨Demonstrate a Positive Attitude
During the interview, maintain a friendly and approachable demeanour. The hotel industry thrives on positive interactions, so showcasing your ability to create a welcoming atmosphere will be key.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel's culture, training opportunities, and team dynamics. This not only shows your interest in the position but also helps you determine if it's the right fit for you.
