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- Tasks: Deliver exceptional customer service at the front desk and in food & beverage operations.
- Company: Join Cycas Hospitality, a leading hotel management company with a fun and supportive culture.
- Benefits: Enjoy exclusive discounts, free medical plans, and ongoing training for your career growth.
- Why this job: Be part of a dynamic team that values your contributions and offers real opportunities to shine.
- Qualifications: Customer-focused attitude and knowledge of Oracle Opera 5 and Microsoft 365 are essential.
- Other info: Exciting growth opportunities in a vibrant hospitality environment.
The predicted salary is between 988 - 1219 £ per month.
All the perks you deserve:
- Exclusive Discounts & Perks – Special rates at Marriot & Cycas Hotels, and access to a benefits platform with discounts on shopping, gym memberships, holidays.
- Health & Wellbeing – Free medical plans, workplace pension, financial advice and free counselling sessions to support your mental health.
- Career & Growth – Ongoing training, development programs, and a supportive work environment to help you thrive.
We are recruiting a Hotel Receptionist, to be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach, with the focus on Customer Service in both in Reception and F&B. Responsible for the day-to-day supervision of both Front Office and Food & Beverage operations, ensuring brand standards are met, profitability is achieved, and a seamless guest experience is delivered across all departments.
Main responsibilities
- Daily operations to brand and legal standards across Reception and F&B.
- Follow departmental operating standards and procedures.
- Ensure compliance with fire safety, food safety, licensing laws, health & safety, and employment legislation.
- Respond to audit results and ensure consistent hygiene and operational standards.
- Knowledge on Oracle Opera 5 and Microsoft 365, are required skills.
About Cycas Hospitality
Cycas Hospitality manages Four Points Flex by Sheraton Shoreditch East, under franchise agreement from Marriot’s Hotels. Cycas Hospitality is the leading, pan-European hospitality management company, operating all categories of hotels and serviced apartments for private and institutional investment partners. With a portfolio of more than 50 branded and independent properties across twelve European countries, our collection brings together a range of key-city locations, travel hubs and leisure destinations. We partner with all the major, global brands as well as curating independently branded hotels. Our hotels encompass the full spectrum, ranging from limited-service to full-service, boutique, extended-stay and luxury hotels in addition to high-end serviced apartments.
Cycas is focussed on delivering outstanding guest experience to drive superior top and bottom-line investor returns. Our core purpose is to develop and inspire Europe’s best hospitality team, and we are incredibly proud of the team we have assembled, both within our hotels and specialist hotel support teams.
Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!
Please apply in writing by email attaching your CV along with your current salary and notice period. We are waiting to hear from you.
All offers of employment are conditional on the receipt of two satisfactory references from referees provided on your application and proof of your eligibility to work in the United Kingdom.
Hotel Receptionist employer: Cycas Hospitality
Contact Detail:
Cycas Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cycas Hospitality and their hotels. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service skills and experience.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview – it shows you care about the role and the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hotel Receptionist role. Highlight your customer service experience and any relevant skills, like knowledge of Oracle Opera 5 and Microsoft 365. We want to see how you can bring value to our team!
Craft a Personal Cover Letter: Don’t skip the cover letter! Use it to showcase your personality and passion for hospitality. Tell us why you’re excited about joining Cycas Hospitality and how you can contribute to delivering outstanding guest experiences.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand and directly related to the job description.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Cycas Hospitality
✨Know Your Stuff
Familiarise yourself with the hotel and its services, especially the perks like exclusive discounts and health benefits. Being able to discuss these confidently shows your genuine interest in the role and the company.
✨Customer Service Focus
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond for a guest, as this is crucial for a Hotel Receptionist role.
✨Showcase Your Skills
Brush up on your knowledge of Oracle Opera 5 and Microsoft 365. Be ready to discuss how you've used these tools in previous roles or how you plan to use them effectively in this position.
✨Ask Thoughtful Questions
Prepare some insightful questions about the hotel's operations, team culture, and growth opportunities. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
