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For Companies At a Glance
- Tasks: Ensure smooth hotel operations, assist guests, and complete night audits.
- Company: Join Cycas Hospitality, a dynamic hotel management company focused on people and guest satisfaction.
- Benefits: Enjoy competitive salary, exclusive hotel discounts, free healthcare, and continuous training opportunities.
- Why this job: Be part of a fun team that values your growth and offers a vibrant work culture.
- Qualifications: Customer service experience preferred but not essential; a friendly attitude is key.
- Other info: This role includes some duty management responsibilities and requires adherence to safety regulations.
The predicted salary is between 20000 - 28000 £ per year.
Hotel Night Receptionist – 32 hours
Hotel Night Receptionist – ibis Bridgwater
Is now the time for a new challenge? Join us on this journey – people first!
The 144-room Ibis Bridgwater – opened in March 2021 – is managed by Cycas Hospitality. The five-storey property incorporates a ground‑floor restaurant and meeting facilities.
If you have an inner drive to love what you do – and do it well – and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our Ibis team.
At Ibis by Accor, we’re always looking ahead; We place people at the ‘Heart’ of what we do; We are refined; and We stand by our commitments.
The Role
We are looking for a responsible and reliable Night Receptionist to join our team at ibis Bridgwater. You will be responsible for ensuring the safety, security, and smooth operation of the hotel during the night, while providing excellent customer service to our guests.
Key Responsibilities
- Welcoming and assisting late-arriving guests
- Managing night check-ins and check-outs
- Ensuring the security of the hotel during night hours
- Carrying out regular security checks and patrols
- Cleaning and maintaining public areas, including reception, corridors, and guest facilities
- Setting up breakfast areas and carrying out light cleaning duties
- Handling guest queries and resolving issues professionally
- Completing night audit tasks and basic administrative duties
What We’re Looking For
- Previous hotel or night work experience preferred (but not essential)
- Friendly, calm, and professional manner
- Ability to work independently and make decisions
- Strong attention to detail and reliability
- Good communication skills
- Comfortable working overnight shifts
- Basic IT skills
What We Offer
- Competitive hourly rate
- Training and development opportunities
- Staff discounts across Accor hotels worldwide
- Supportive team environmen
EXCELLENT COMPANY BENEFITS
- Competitive Salary
- Exclusive employee discounted rates to Accor and Cycas hotels
- Continuous paid Training and Development opportunities
- Free Healthcare plan
***Cycas Hospitality is a hotel management company specialising in extended‑stay hotels. We manage a number of award‑winning hotels throughout Europe and we are delighted to add Quest to our portfolio***
If you believe you have what it takes and want to be a part of our team, then we want to hear from you!
***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***
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Hotel Night Receptionist- 32 hours employer: Cycas Hospitality
Contact Detail:
Cycas Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Night Receptionist- 32 hours
✨Tip Number 1
Familiarise yourself with the Ibis brand and Cycas Hospitality's values. Understanding their focus on people and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in customer service, especially in hospitality. Be ready to share specific examples of how you've gone above and beyond for guests, as this aligns with their emphasis on providing a great hotel experience.
✨Tip Number 3
Prepare to discuss your ability to handle night-time responsibilities, such as security checks and emergency procedures. Showing that you understand the unique challenges of a night receptionist role will set you apart.
✨Tip Number 4
Demonstrate your willingness to learn and take on additional responsibilities. Cycas Hospitality values development, so expressing your eagerness to grow within the company can make a positive impression.
We think you need these skills to ace Hotel Night Receptionist- 32 hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in hospitality. Emphasise any roles where you had to manage guest interactions or handle cash, as these are key responsibilities for the Hotel Night Receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention specific qualities that align with Cycas Hospitality's values, such as being dynamic, confident, and ambitious. Share examples of how you've provided excellent service in previous roles.
Highlight Relevant Skills: In your application, make sure to highlight skills that are particularly relevant to the job, such as communication, problem-solving, and teamwork. Mention any experience with hotel management systems or handling security procedures, as these will be beneficial for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Cycas Hospitality
✨Show Your Customer Service Skills
As a Hotel Night Receptionist, you'll be the first point of contact for guests. Be prepared to share examples of how you've provided excellent customer service in the past, even if it's from a different industry.
✨Demonstrate Your Problem-Solving Abilities
The night shift can bring unexpected challenges. Think of situations where you've had to think on your feet and resolve issues quickly. Highlighting these experiences will show your potential employer that you're capable of handling the demands of the role.
✨Familiarise Yourself with Hotel Operations
Understanding the basics of hotel operations, especially during the night shift, is crucial. Research common procedures like check-ins, security protocols, and emergency procedures to demonstrate your readiness for the role.
✨Emphasise Teamwork and Communication
Even though you'll be working nights, collaboration with other departments is key. Share examples of how you've worked effectively within a team and communicated well with colleagues to ensure smooth operations.
