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- Tasks: Deliver outstanding customer service and create memorable experiences for guests.
- Company: Join The Lincoln Suites, a vibrant aparthotel in central London, focused on people and fun.
- Benefits: Enjoy competitive salary, employee discounts, continuous training, and a great workplace atmosphere.
- Why this job: Be part of a team that values personality and spirit while making guests feel at home.
- Qualifications: Previous hotel experience, strong communication skills, and a passion for hospitality are essential.
- Other info: Opportunity to grow within a dynamic hotel management company across Europe.
The predicted salary is between 22800 - 28400 £ per year.
Guest Services Representative
Guest Services Representative (Days) – onefiftyfenchurch, Fenchurch Street, London
At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.
Located in the heart London onefiftyfenchurch features 33 contemporary apartments designed for both short and extended stays, offering a peaceful escape from the city buzz. With iconic landmarks, top dining options and excellent transport links just moments away, it’s the perfect base for both business and leisure travellers.
If you have an inner drive to love what you do – and do it well – and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.
YOUR CORE PURPOSE WILL BE:
WHAT YOU SHOULD BRING:
WHAT WE OFFER:
EXCELLENT COMPANY BENEFITS:
Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we’ve created an innovative hotel management company. We have been amongst Caterer\’s Top 30 Best Places to Work in Hospitality in the last consecutive 4 years.
This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!
Please apply in writing by email attaching your CV along with your current salary and notice period.
***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***
Guest Services Representative employer: Cycas Hospitality
Contact Detail:
Cycas Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Representative
✨Tip Number 1
Familiarise yourself with the local area around The Lincoln Suites. Knowing key attractions, restaurants, and events will not only help you answer guest queries but also show your enthusiasm for providing exceptional service.
✨Tip Number 2
Demonstrate your passion for hospitality during any interactions. Share personal experiences where you've gone the extra mile for a customer, as this aligns perfectly with the hotel's focus on delivering 'outrageous service'.
✨Tip Number 3
Prepare to discuss how you handle pressure and maintain calmness in busy situations. The role requires strong communication skills and the ability to work unsupervised, so be ready to provide examples of when you've successfully managed such scenarios.
✨Tip Number 4
If you have experience with hotel management systems like MEWS or Opera PMS, be sure to highlight this. Even if it's not essential, showing familiarity with these tools can set you apart from other candidates.
We think you need these skills to ace Guest Services Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any previous roles where you delivered exceptional guest experiences, as this aligns with the values of The Lincoln Suites.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to work within a team. Mention specific examples of how you've gone the extra mile for guests in past roles, reflecting the company's focus on delivering 'outrageous service'.
Showcase Your Personality: Since The Lincoln Suites values personality and spirit, let your unique character shine through in your application. Use a friendly tone and express your enthusiasm for being part of a team that prioritises fun and genuine care for guests.
Highlight Relevant Skills: In your application, emphasise skills such as strong communication, organisation, and the ability to remain calm under pressure. These are key attributes for the Guest Services Representative role and will demonstrate your suitability for the position.
How to prepare for a job interview at Cycas Hospitality
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service. Share specific examples from your past experiences where you went above and beyond to ensure a guest's satisfaction.
✨Demonstrate Team Spirit
Since the role emphasises teamwork, be prepared to discuss how you collaborate with others. Highlight any previous experiences where you contributed to a positive team environment or helped a colleague.
✨Know the Local Area
Familiarise yourself with the local attractions, history, and events around the hotel. Being able to provide guests with recommendations will showcase your commitment to enhancing their experience.
✨Prepare for Common Scenarios
Think about potential challenges you might face in the role, such as handling difficult guests or managing busy check-in times. Prepare responses that demonstrate your problem-solving skills and ability to remain calm under pressure.
