Guest Services Representative

At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

Located in the heart of London, onefiftyfenchurch features 33 contemporary apartments designed for both short and extended stays, offering a peaceful escape from the city buzz. With iconic landmarks, top dining options and excellent transport links just moments away, it’s the perfect base for both business and leisure travellers.

If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.

YOUR CORE PURPOSE WILL BE:

• To ensure the smooth and efficient running of the hotel to the satisfaction of all guests' needs.
• The night audit is completed to fulfil all audit and statistical information requirements for the hotel.
• To ensure the security of hotel guests and the hotel as a whole and to provide services for hotel guests.
• Carry out security checks at regular intervals with special emphasis on security, fire and safety.
• Check hotel guests in and out and assist with luggage when required.
• Serve food and liquor to company standards.
• Ensure all revenue is correctly charged and monies are securely kept.
• To ensure the total cash takings balance with the Opera settlements report and the receipt sheet and to complete the banking according to the correct procedure.
• Operate the hotel switchboard and deal with all internal and external calls, according to procedure.
• Order and deliver guest’s newspapers and correct charging and controls.
• Action early morning calls at the time specified and to the standards laid down.
• Cleaning of areas as requested, removal of all trays from public areas, bedrooms and corridors as necessary.
• Being able to work in a pantry serving healthy drinks, alcoholic and non-alcoholic beverages.
• To have a thorough knowledge of and adherence to the law with regards to the following company regulations.
• Undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position.

WHAT YOU SHOULD BRING:

• Available to work between the hours of 07.00 hrs and 20.30 hrs (approx.).
• Working hours - This role is based on five shifts per week, including weekends, and is subject to business operational needs.
• Desire and ability to learn.
• Strong communication skills.
• Ability to organise self and multi-task.
• Flexible and adaptable.
• Attention to detail.
• Customer focused / can-do attitude.
• Understand the Hotel / Company standards, products and services.
• A good working knowledge of Opera PMS is desired.

WHAT WE OFFER:

• Great team spirit according to our slogan ‘It’s not over until we get a smile’.
• EXCELLENT COMPANY BENEFITS:
• Full Time £26,000.00 per annum.
• Competitive salary and package.
• Exclusive employee discounted rate to Cycas hotels.
• Continuous paid training and development opportunities.
• Free healthcare plan.

Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we’ve created an innovative hotel management company. We have been amongst Caterer’s Top 30 Best Places to Work in Hospitality in the last consecutive 4 years. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period.

All offers of employment are conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.