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For Companies At a Glance
- Tasks: Deliver exceptional guest experiences and manage front desk operations.
- Company: Leading hotel management firm in vibrant Edinburgh.
- Benefits: Exclusive perks, training opportunities, and career development.
- Why this job: Join a dynamic team and elevate your hospitality career.
- Qualifications: Strong customer service skills and front office experience.
- Other info: Be part of a supportive environment that values growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading hotel management firm in Edinburgh seeks a dynamic Receptionist/Guest Service Representative for Four Points by Sheraton. The ideal candidate will possess excellent customer service skills and a strong front office background, anticipating and exceeding guest needs.
Responsibilities include managing transactions, delivering a unique guest experience, and knowing hotel facilities and promotions.
Join a vibrant team that values training and development, alongside exclusive benefits, to elevate your hospitality career.
Guest Experience Specialist, Hotel Front Desk employer: Cycas Hospitality
Contact Detail:
Cycas Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Specialist, Hotel Front Desk
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. They might know of openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the hotel, be ready to share why you're the perfect fit for the Guest Experience Specialist role. Highlight your customer service skills and front office experience.
✨Tip Number 3
Show up at events! Attend local job fairs or hospitality events in Edinburgh. It's a great way to meet potential employers face-to-face and show them your enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Guest Experience Specialist, Hotel Front Desk
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to create memorable experiences for guests, just like you would at Four Points by Sheraton.
Know Your Stuff: Familiarise yourself with the hotel facilities and any promotions we offer. Mentioning these in your application shows us that you're genuinely interested in the role and ready to hit the ground running.
Be Yourself: Let your personality shine through in your written application. We’re looking for someone dynamic and vibrant, so don’t be afraid to show us who you are and why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Four Points by Sheraton.
How to prepare for a job interview at Cycas Hospitality
✨Know the Hotel Inside Out
Before your interview, make sure you research Four Points by Sheraton and its offerings. Familiarise yourself with their facilities, promotions, and any recent news. This will show your genuine interest in the hotel and help you answer questions about how you can enhance the guest experience.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to anticipate and exceed guest needs, which is crucial for this role.
✨Practice Common Interview Questions
Anticipate questions related to handling guest complaints, managing transactions, and working in a team. Practising your responses will help you feel more confident during the interview. Don’t forget to prepare a few questions to ask them about their training and development opportunities!
✨Dress the Part
First impressions matter, especially in hospitality. Dress professionally and ensure your appearance is neat and tidy. This not only reflects your respect for the interviewers but also aligns with the hotel's standards of professionalism.
