At a Glance
- Tasks: Welcome guests with warmth and assist them throughout their stay at our hotel.
- Company: Join a vibrant hotel team that values authenticity and local knowledge.
- Benefits: Enjoy free meals, a medical cash plan, and global discounts on hotel stays.
- Other info: Flexible hours and opportunities for personal growth in a dynamic environment.
- Why this job: Be the face of hospitality and make a real difference in guests' experiences.
- Qualifications: Experience as a receptionist and a friendly, approachable personality are key.
The predicted salary is between 24000 - 36000 € per year.
We are currently looking for a passionate HotelHost to join the team here at Bankside Hotel - Voted one of the \'Best Places to Work in Hospitality\' 3 years in a row. Sitting consistently in the top tier of all the hotels in London on Trip Advisor, Bankside Hotel is a social hub for anyone, guest or local, with a passion for culture, art and food. If this sounds like something you\'d like to get involved with we would love to hear from you!
At Bankside, we sincerely believe that the key to any successful brand is the people behind it. Our people bring about the magic and make everything real. If we ensure our people are happy, developed and engaged, they will make sure our guests feel that too, and we consider this feeling, ‘Belonging’.
MAIN SCOPE AND PURPOSE OF THE ROLE:
Responsible for providing an authentic and loving welcome to all of our guests and visitors in the area of Front of House whilst offering assistance throughout their stay in our hotel. You will be a local area guru and know what is going on at The Tate Modern as well what the best hidden gems are nearby and the bars & restaurants not to miss. You will also maximize revenue and promotion of the hotels’ outlets where applicable.
Managing the reception duties will be second nature to you! You will have brilliant communication and people skills. Instinctively you will want to make every guest feel special, treat them as individuals and be able to gauge just how local they want to be.
Most importantly, we just want you to be you.
MAIN DUTIES & RESPONSIBILITIES:
- To be responsible for the day to day supervision of the Reception in the absence of the more senior Front Desk Management
- To be familiar with all Reception tasks and ensure smooth running of front desk
- To be fully knowledgeable in the procedure of Checking-In and Checking-Out guests to the Marriott brand standards
- To be fully conversant and to abide by the policies and procedures set in the Quality Standards
- Assist guests with luggage where necessary
- To actively participate in the upselling of rooms to maximize the department\'s total revenue
- To deal efficiently and courteously with any guest enquiries or complaints in a timely manner and to ensure follow-up and ensure guest satisfaction communicating any relevant issues to management
- To ensure confidentiality is maintained in all areas of the business with regards to Hotel and guest matters
- To carry out any other reasonable duties as requested by the General Manager or any other management in an efficient manner
COMMUNICATION
- Maintain effective communication within the department and ensure that the Head of Department is kept well informed of any problems / queries that have arisenli>
- Report any problems / complaints to the relevant Head of Departments or Duty Manager
- To liaise with other departments to ensure good communication and offer support
QUALIFICATIONS & SKILLS REQUIRED
- A proven track record as a receptionist, with a good knowledge of Opera or similar PMS (Beneficial)
- Good level of English, other languages are an advantage
- Microsoft Word and Excel knowledge
- Happy, friendly, and approachable personality
What do we hope to see from our Banksiders?
Be Natural
We want our people to be themselves, genuine and non-scripted.
We give you the space to be yourself, so show us who you really are!
A good level of English, other languages are an advantage of course.
Make It Easy
Be flexible; respond quickly and positively to the changing requirements of the business.
Make it easy for our guests, and your fellow team members, communicate effectively and be creative.
Feel Empowered
We want our Banksiders to take charge and change the game.
Take personal responsibility and initiative to resolve niggles in your own way.
Belong
Show love towards our guests and your team! We are looking for someone who understands their individual value within Bankside and who wants to be part of the development of the local area as well as the hotel.
Show passion towards internal product knowledge, our local area and continuously develop this knowledge.
In return for being a fantastic Host, we will treat you to benefits such as:
- Complimentary dry-cleaned uniform
- Free Meals on duty
- Medical Cash Plan
- Discounted Hotel and F&B rates globally with Marriott
- Enhanced Family Friend Policy
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.
Front of House Hotel Host in City of London employer: Cycas Hospitality
As a Front of House Hotel Host at our vibrant location, you will be part of a dynamic team that values authenticity and individuality, allowing you to express your true self while providing exceptional service to our guests. We offer a supportive work culture with opportunities for personal growth, competitive benefits including complimentary meals and discounted rates globally, and a commitment to empowering our staff to take initiative and make a difference in both the hotel and local community.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Hotel Host in City of London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the services and local attractions. When you chat with potential employers, show off your knowledge about the area and how you can enhance guests' experiences.
✨Tip Number 2
Practice your communication skills! Being friendly and approachable is key in this role. Try role-playing scenarios with friends or family to get comfortable handling guest inquiries and complaints.
✨Tip Number 3
Show your passion for hospitality! When you meet with hiring managers, share stories about your previous experiences that highlight your love for helping others and creating memorable moments for guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team at Bankside. Don’t miss out on this opportunity!
We think you need these skills to ace Front of House Hotel Host in City of London
Some tips for your application 🫡
Be Yourself:We want to see the real you! When writing your application, let your personality shine through. Don’t be afraid to show us what makes you unique and how you can bring that authenticity to our Front of House team.
Know Your Stuff:Make sure to highlight your knowledge of the local area and any relevant experience you have in hospitality. Mention specific places or experiences that relate to the role, as this shows us you’re ready to be our local area guru!
Keep It Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cycas Hospitality
✨Know Your Local Area
As a Front of House Hotel Host, being a local area guru is key. Research the best bars, restaurants, and attractions nearby, especially The Tate Modern. This knowledge will not only impress your interviewers but also show your genuine interest in providing guests with an authentic experience.
✨Showcase Your Personality
The company values authenticity, so be yourself during the interview. Share personal stories or experiences that highlight your friendly and approachable nature. Remember, they want to see the real you, so don’t hold back!
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled guest complaints or tricky situations in the past. Highlight your ability to take initiative and resolve issues creatively. This will show that you can handle the responsibilities of the role effectively.
✨Familiarise Yourself with Hotel Standards
Brush up on the Marriott brand standards and the procedures for checking in and out guests. Being knowledgeable about these processes will demonstrate your commitment to maintaining high-quality service and your readiness to step into the role.
