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- Tasks: Support daily operations in Front Office and F&B, ensuring exceptional guest experiences.
- Company: Join the dynamic team at Four Points Flex by Sheraton London Shoreditch East.
- Benefits: Enjoy competitive salary, discounts, team meals, and continuous learning opportunities.
- Why this job: Be part of a vibrant hospitality environment and make a real impact on guest satisfaction.
- Qualifications: Experience in Front Office or Guest Services with strong leadership skills.
- Other info: Embrace Marriott's core values and enjoy excellent career growth potential.
The predicted salary is between 19800 - 46200 £ per year.
We are seeking a dynamic, proactive, and hands‑on Assistant Front of House Manager to join our team at Four Points Flex by Sheraton London Shoreditch East. This is an exciting opportunity to support both our Front Office and F&B outlet, ensuring seamless operations and exceptional guest experiences in line with Marriott brand standards. As part of Marriott International, you will embody our core values — Put People First, Pursue Excellence, Embrace Change, Act with Integrity, and Serve Our World — bringing initiative, professionalism, and a genuine passion for hospitality to everything you do.
All the Perks You Deserve
- Access to Marriott worldwide associate discounts
- Team meals on duty
- Continuous learning, cross‑training & development opportunities
- Free counselling sessions through our health plan
- Access to free medical healthcare plans
- Workplace pension scheme
- Exclusive benefits platform with discounts on shopping, gym memberships, holidays, insurance and more
Key Responsibilities
- Support the Front Office Manager in overseeing daily operations across Front Office and F&B
- Take a proactive, hands‑on approach to leadership, leading by example during busy service periods
- Ensure a smooth, efficient, and elegant check‑in and check‑out experience
- Deliver and uphold exceptional guest relations standards, handling enquiries and resolving issues promptly and professionally
- Monitor guest feedback and implement initiatives for continuous service improvement
- Lead, train, coach, and develop team members to ensure consistent service excellence
- Assist with staff scheduling, performance management, and departmental training plans
- Drive a culture aligned with Marriott values, fostering collaboration, accountability, and positivity
- Ensure compliance with all Marriott brand standards, policies, and procedures
- Maintain strong interdepartmental communication to deliver a seamless guest journey
What We’re Looking For
We are looking for a confident, detail‑oriented hospitality professional with strong initiative and a proactive mindset. The ideal candidate will demonstrate:
- Proven experience in Front Office or Guest Services within a quality hotel environment
- Excellent guest relations experience with a genuine passion for personalised service
- Strong leadership and team development skills, with the ability to train, coach and inspire others
- A hands‑on management style and the ability to remain calm under pressure
- Strong organisational, problem‑solving and decision‑making abilities
- Knowledge of front office systems and operational procedures
- A professional, positive attitude aligned with Marriott’s culture and service philosophy
- Marriott experience is very welcome.
All offers of employment are conditional upon receipt of two satisfactory references and proof of eligibility to work in the United Kingdom.
Assistant Front of House Manager employer: Cycas Hospitality
Contact Detail:
Cycas Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front of House Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Marriott or similar establishments. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories that highlight your experience and how you embody the values of putting people first and pursuing excellence.
✨Tip Number 3
Be proactive! If you see a job you like on our website, don’t just apply—follow up with a quick email to express your enthusiasm. It shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Prepare for situational questions! Think about how you would handle various guest scenarios or team challenges. This will help you demonstrate your problem-solving skills and hands-on management style during interviews.
We think you need these skills to ace Assistant Front of House Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to exceptional guest service and how you embody our core values at StudySmarter.
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Front of House Manager role. Highlight relevant skills and experiences that align with the job description, showing us why you're the perfect fit for our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, making it easy for us to see your qualifications and enthusiasm for the role without wading through unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you can ensure that all your details are captured correctly, and it helps us keep track of your application more efficiently!
How to prepare for a job interview at Cycas Hospitality
✨Know the Marriott Values
Before your interview, take some time to familiarise yourself with Marriott's core values: Put People First, Pursue Excellence, Embrace Change, Act with Integrity, and Serve Our World. Be ready to share examples of how you've embodied these values in your previous roles, especially in guest relations.
✨Showcase Your Leadership Skills
As an Assistant Front of House Manager, you'll need to demonstrate strong leadership abilities. Prepare specific examples of how you've trained or coached team members in the past. Highlight situations where you led by example during busy periods, showcasing your hands-on management style.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think about times when you've had to handle guest complaints or operational challenges. Practise articulating your thought process and the steps you took to resolve issues effectively.
✨Research the Hotel and Its Operations
Get to know Four Points Flex by Sheraton London Shoreditch East and its unique offerings. Understand their front office systems and F&B operations. This knowledge will not only impress your interviewers but also help you discuss how you can contribute to enhancing guest experiences.