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For Companies At a Glance
- Tasks: Lead a talented front office team and create memorable guest experiences.
- Company: Join Hyatt, a global leader in hospitality with a culture of care.
- Benefits: Enjoy exclusive discounts, free health plans, and ongoing training.
- Why this job: Make a real impact on guest satisfaction while developing your career.
- Qualifications: Experience in hotel leadership and a passion for hospitality.
- Other info: Be part of a fun, dynamic team focused on growth and excellence.
The predicted salary is between 35000 - 35000 ÂŁ per year.
Salary up to ÂŁ35,000 per annum
All the perks you deserve:
- Exclusive Discounts & Perks – Special rates at Hyatt & Cycas Hotels, 50% off Hyatt Restaurants & Bars, and access to a benefits platform with discounts on shopping, gym memberships, holidays, £350 referral bonus.
- Health & Wellbeing – Free medical plans, workplace pension, financial advice and free Headspace app subscriptions, free counselling sessions to support your mental health.
- Workplace Benefits – Complimentary team meals, uniform.
- Career & Growth – Ongoing training, development programs, and a supportive work environment to help you thrive.
Your Role
As Reception Manager, you will support the Front Office Manager in leading a talented front office team, championing Hyatt’s purpose by:
- Creating a warm and welcoming arrival experience, ensuring every guest feels seen, heard, and cared for.
- Along with the Front Office Manager, inspiring and developing your team through daily coaching, meaningful feedback, and career growth conversations.
- Ensuring seamless front desk operations while identifying opportunities to personalise service and create memorable moments.
- Handling guest feedback with empathy and a sense of urgency, always aiming to turn challenges into loyalty.
- Collaborating with key departments to drive guest satisfaction, loyalty scores, and revenue opportunities through upselling and walk-in conversion.
- Serving as Manager on Duty, modelling Hyatt’s values and standards throughout the guest journey.
- Being the face of the Front Office, leading by example and driving the team to achieve maximum guest satisfaction.
- Deputising for the Front Office Manager when necessary.
What We’re Looking For
- Strong, hands‑on front office leadership experience in upscale select‑service or full‑service hotels.
- Experience with Hyatt systems, standards, or values preferred.
- Proven ability to lead teams, delegate effectively, and set clear expectations.
- A strong operator with a proven track record of achieving departmental KPIs.
- Excellent communicator with high emotional intelligence.
- Track record of improving guest satisfaction through innovation and team engagement.
- A passion for delivering heartfelt hospitality and mentoring others.
- Ability to remain calm and solution‑focused in dynamic situations.
- Flexibility to work shifts, weekends, and holidays as needed.
Why Hyatt
You’ll be part of a global hospitality leader known for its culture of care and commitment to colleague well‑being. At Hyatt, we don’t just offer a job — we offer a journey. You’ll have opportunities to learn, grow, and thrive in an environment where your individuality is celebrated.
Why Join Us:
About Cycas Hospitality
Cycas Hospitality manage the Hyatt Place London City East, under a franchise agreement from Hyatt Hotels. Cycas Hospitality is the leading, pan‑European hospitality management company, operating all categories of hotels and serviced apartments for private and institutional investment partners. With a portfolio of more than 50 branded and independent properties across twelve European countries, our collection brings together a range of key‑city locations, travel hubs and leisure destinations. We partner with all the major global brands, as well as curating independently branded hotels. Our hotels encompass the full spectrum, ranging from limited‑service to full‑service, boutique, extended‑stay and luxury hotels in addition to high‑end serviced apartments. Cycas is focused on delivering an outstanding guest experience to drive superior top and bottom‑line investor returns. Our core purpose is to develop and inspire Europe’s best hospitality team, and we are incredibly proud of the team we have assembled, both within our hotels and specialist hotel support teams. Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas, we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great.
If you believe you have what it takes and want to be a part of our team, then we want to hear from you! Please apply in writing by email, attaching your CV along with your current salary and notice period. We are waiting to hear from you. All offers of employment are conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.
Reception Manager employer: Cycas Hospitality UK Ltd
Contact Detail:
Cycas Hospitality UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Hyatt or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for hospitality shine through. Share stories that highlight your leadership skills and how you've turned guest feedback into loyalty.
✨Tip Number 3
Be proactive! If you see a role that fits you, don’t wait around. Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the unexpected! In hospitality, things can change quickly. Practice staying calm and solution-focused during mock interviews. This will help you demonstrate your ability to handle dynamic situations with ease.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Reception Manager role. Highlight your front office leadership experience and any relevant achievements to grab our attention!
Craft a Personal Cover Letter: Don’t just send a generic cover letter! Share your passion for hospitality and how you embody Hyatt’s values. We love hearing personal stories that connect you to the role.
Showcase Your Communication Skills: As a Reception Manager, communication is key! Use clear and concise language in your application. This will give us a taste of how you’ll interact with guests and your team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Cycas Hospitality UK Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with Hyatt’s values and standards. Brush up on your front office leadership experience and think of specific examples where you’ve improved guest satisfaction or led a team effectively.
✨Showcase Your Emotional Intelligence
As a Reception Manager, empathy is key. Prepare to discuss how you've handled guest feedback in the past. Think about times when you turned a challenging situation into a positive experience for guests and how you can bring that same approach to Hyatt.
✨Demonstrate Team Leadership
Be ready to talk about your leadership style. Share examples of how you’ve inspired and developed your team through coaching and feedback. Highlight any training programs you’ve implemented or participated in that helped your team thrive.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how they measure guest satisfaction. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.