At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences in a boutique hotel.
- Company: The 55 by Le Mirage, Bayswater's premier boutique hotel.
- Benefits: Employee discounts, free healthcare, pension scheme, and ongoing training.
- Other info: Flexible shifts and a supportive workplace culture await you.
- Why this job: Shape exceptional guest experiences while developing your leadership skills.
- Qualifications: Experience in hotel operations and a passion for team development.
The predicted salary is between 30000 - 40000 € per year.
The 55 by Le Mirage is Bayswater’s Premier Boutique Hotel, situated with close connections to Notting Hill, Hyde Park and Paddington. We look for people who are thoughtful and reliable and who show they care by making guests feel totally comfortable – like part of the family.
We are seeking an inspirational and driven Reception Services Manager to lead our operation and shape an exceptional guest experience. This is a dynamic, hands‑on leadership role where you will support the General Manager and play a key part in driving team performance, guest satisfaction, and operational excellence.
Core Purpose- Lead, inspire, and develop a high‑performing, engaged team culture
- Set the standard through a hands‑on, lead‑by‑example approach
- Drive performance and profitability through exceptional guest service and team motivation
This role requires a high level of operational involvement and flexibility to meet the needs of the business, including working varied shifts and weekends.
Key Responsibilities- Training & Development
- Deliver ongoing training for Guest Services and F&B teams
- Ensure all compliance and refresher training is completed on schedule
- Manage new starter inductions, performance reviews, and regular 1:1 coaching
- Maintain and update SOPs to ensure operational consistency
- Guest Experience
- Collaborate with the Commercial team to effectively manage hotel inventory
- Monitor, respond to, and resolve guest feedback promptly
- Maintain accurate complaint trackers and clear shift handovers
- Drive consistently high levels of guest satisfaction
- Operational Excellence
- Prepare staff rotas in line with business needs
- Manage holiday allocation and provide operational shift cover where required
- Oversee ordering and stock control processes
- Ensure compliance with food safety standards and digital systems
- Conduct regular quality and cleanliness checks
- Support daily operations with a proactive, hands‑on approach
- Lead on crisis management when required
- Communication & Engagement
- Drive team engagement initiatives and foster a positive workplace culture
- Promote collaboration through active listening and problem‑solving
- Balance team workloads while maintaining a motivated, supportive environment
- Strong experience in hotel operations, particularly Front Office
- Experience in Food & Beverage and Housekeeping is desirable
- A proactive, hands‑on leader with a flexible, “can‑do” approach
- Excellent organisational and self‑management skills
- Passion for coaching, developing, and motivating teams
- Previous experience in a boutique‑style hotel is advantageous but not essential
- Employee and Friends & Family discounted rates across Vertiq Hospitality Partner Hotels
- Free medical healthcare plans
- Pension scheme
- Ongoing learning and development opportunities
If you are ready to lead from the front and deliver unforgettable guest experiences, we would love to hear from you. All offers of employment are subject to the receipt of two satisfactory references and proof of eligibility to work in the United Kingdom.
Reception Services Manager in London employer: Cycas Hospitality UK Ltd
At The 55 by Le Mirage, we pride ourselves on being a premier boutique hotel that fosters a warm and inclusive work environment. Our team members enjoy competitive benefits such as discounted rates across our partner hotels, free medical healthcare plans, and a robust pension scheme, all while having access to ongoing learning and development opportunities. Join us in shaping exceptional guest experiences in the vibrant Bayswater area, where your contributions will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Services Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in boutique hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for guest service shine through. Share stories that highlight your hands-on leadership style and how you've made guests feel at home.
✨Tip Number 3
Be proactive! If you see a job you like on our website, don’t just apply – follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the unexpected! In hospitality, things can change quickly. Be ready to discuss how you’ve handled challenges in the past and how you can adapt to keep the team motivated and the guests happy.
We think you need these skills to ace Reception Services Manager in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to customise your application for the Reception Services Manager role. Highlight your relevant experience in hotel operations and any leadership roles you've had. We love seeing how your background aligns with our values!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The 55 by Le Mirage!
How to prepare for a job interview at Cycas Hospitality UK Ltd
✨Know the Hotel Inside Out
Before your interview, make sure you research The 55 by Le Mirage thoroughly. Understand its values, guest experience philosophy, and any recent news or updates. This will show your genuine interest and help you align your answers with their expectations.
✨Showcase Your Leadership Style
As a Reception Services Manager, you'll need to lead by example. Prepare examples of how you've inspired and developed teams in the past. Be ready to discuss specific situations where your hands-on approach made a difference in guest satisfaction or team performance.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest complaints. Think of scenarios from your previous roles where you successfully resolved issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Passion for Guest Experience
The role is all about creating exceptional guest experiences. Be prepared to share your thoughts on what makes a great stay and how you would implement strategies to enhance guest satisfaction. Show that you care about making guests feel at home, just like part of the family.
