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- Tasks: Support daily operations in Front Office and F&B, ensuring exceptional guest experiences.
- Company: Join the dynamic team at Four Points Flex by Sheraton London Shoreditch East.
- Benefits: Enjoy competitive salary, discounts, team meals, and continuous learning opportunities.
- Why this job: Be part of a vibrant hospitality culture and make a real impact on guest satisfaction.
- Qualifications: Experience in Front Office or Guest Services with strong leadership skills.
- Other info: Opportunity for career growth within Marriott International.
The predicted salary is between 27500 - 38500 £ per year.
We are seeking a dynamic, proactive, and hands‑on Assistant Front of House Manager to join our team at Four Points Flex by Sheraton London Shoreditch East. This is an exciting opportunity to support both our Front Office and F&B outlet, ensuring seamless operations and exceptional guest experiences in line with Marriott brand standards.
As part of Marriott International, you will embody our core values — Put People First, Pursue Excellence, Embrace Change, Act with Integrity, and Serve Our World — bringing initiative, professionalism, and a genuine passion for hospitality to everything you do.
All the Perks You Deserve
- Access to Marriott worldwide associate discounts
- Team meals on duty
- Continuous learning, cross‑training & development opportunities
- Free counselling sessions through our health plan
- Access to free medical healthcare plans
- Workplace pension scheme
- Exclusive benefits platform with discounts on shopping, gym memberships, holidays, insurance and more
Key Responsibilities
- Support the Front Office Manager in overseeing daily operations across Front Office and F&B
- Take a proactive, hands‑on approach to leadership, leading by example during busy service periods
- Ensure a smooth, efficient, and elegant check‑in and check‑out experience
- Deliver and uphold exceptional guest relations standards, handling enquiries and resolving issues promptly and professionally
- Monitor guest feedback and implement initiatives for continuous service improvement
- Lead, train, coach and develop team members to ensure consistent service excellence
- Assist with staff scheduling, performance management, and departmental training plans
- Drive a culture aligned with Marriott values, fostering collaboration, accountability and positivity
- Ensure compliance with all Marriott brand standards, policies, and procedures
- Maintain strong interdepartmental communication to deliver a seamless guest journey
What We’re Looking For
- Proven experience in Front Office or Guest Services within a quality hotel environment
- Excellent guest relations experience with a genuine passion for personalised service
- Strong leadership and team development skills, with the ability to train, coach and inspire others
- A hands‑on management style and the ability to remain calm under pressure
- Strong organisational, problem‑solving and decision‑making abilities
- Knowledge of front office systems and operational procedures
- A professional, positive attitude aligned with Marriott’s culture and service philosophy
- Marriott experience is very welcome.
All offers of employment are conditional upon receipt of two satisfactory references and proof of eligibility to work in the United Kingdom.
Assistant Front of House Manager in London employer: Cycas Hospitality UK Ltd
Contact Detail:
Cycas Hospitality UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front of House Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Marriott or similar establishments. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Since this role is all about embodying Marriott's core values, think of examples from your past experiences that showcase how you put people first and pursue excellence.
✨Tip Number 3
Show off your personality during the interview! The hospitality industry thrives on genuine connections, so let your passion for guest service shine through. Be yourself and don’t be afraid to share your unique approach to creating exceptional guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Four Points Flex by Sheraton London Shoreditch East.
We think you need these skills to ace Assistant Front of House Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Front of House Manager role. Highlight your guest relations experience and any leadership roles you've had in the past. We want to see how you embody our core values!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for hospitality and how you can contribute to our team. Be sure to mention specific examples of how you've delivered exceptional service in previous roles.
Showcase Your Personality: We’re looking for someone dynamic and proactive, so let your personality come through in your application. Don’t be afraid to show us your enthusiasm for the role and the Marriott brand – we love a genuine passion for what we do!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our fantastic team at Four Points Flex!
How to prepare for a job interview at Cycas Hospitality UK Ltd
✨Know Your Marriott Values
Before the interview, take some time to familiarise yourself with Marriott's core values. They’re not just words; they shape the company culture. Be ready to share examples of how you embody these values in your previous roles, especially in guest relations and team leadership.
✨Showcase Your Hands-On Approach
As an Assistant Front of House Manager, a proactive and hands-on management style is crucial. Prepare to discuss specific situations where you led by example during busy service periods. Highlight your ability to stay calm under pressure and how you motivate your team during peak times.
✨Demonstrate Problem-Solving Skills
Expect questions about how you handle guest complaints or operational challenges. Think of real-life scenarios where you successfully resolved issues. This will show your potential employer that you can maintain exceptional guest relations and improve service standards.
✨Prepare for Team Development Questions
Since training and developing team members is key in this role, be ready to discuss your experience in coaching others. Share specific examples of how you've helped team members grow and how you plan to foster a positive culture aligned with Marriott’s values.