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For Companies At a Glance
- Tasks: Be the face of our hotel, ensuring every guest feels welcomed and cared for.
- Company: Exciting hotel in central London, just a stroll from Big Ben.
- Benefits: Competitive pay, vibrant work environment, and a supportive team culture.
- Why this job: Join a family-like team and make real connections with guests.
- Qualifications: Proactive attitude, excellent communication skills, and a team spirit.
- Other info: Opportunity to grow in a dynamic hospitality environment.
The predicted salary is between 24000 - 36000 £ per year.
Join an amazing team in a truly exceptional workplace in Central London, just 15 minutes' walk from Big Ben.
Are you looking for:
- A vibrant role in the heart of London?
- A workplace where your personality shines?
- A team that feels more like a family?
The Role: Guest Service Agent (Receptionist) - 40 hrs/week
As a Guest Service Agent, you’ll be the face of our hotel and the heartbeat of our guest experience. From check-in to check-out, you’ll ensure every guest feels truly welcomed and cared for. Duties include but are not limited to:
- Greet guests with warmth and professionalism
- Handle check-ins, room allocation, and check-outs
- Manage and adjust room reservations
- Respond to guest needs, complaints, and special requests
- Present hotel services and promote loyalty programs
- Maintain a tidy, secure, and efficient front desk
- Process payments and run administrative reports
- Host social evenings for our guests
- Collaborate with housekeeping, maintenance, and F&B teams to ensure smooth operations
Our Service Philosophy:
- Go beyond welcome
- Build real connections
- Make your mark
Our Service Signature: Ask Me – Always be ready, always be helpful
What We’re Looking For:
- A proactive, guest-focused attitude
- Excellent communication and interpersonal skills
- Ability to stay calm and resourceful under pressure
- Attention to detail and a team spirit
All employment offers are conditional on two satisfactory references, including one from your most recent employer. You must also provide proof of eligibility to work in the UK.
Ready to bring your smile and skills to a central London hotel that values service, style, and substance? Apply now and start your journey with us!
Guest Service Agent employer: Cycas Hospitality UK Ltd
Contact Detail:
Cycas Hospitality UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Agent
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might know about openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, have a quick introduction ready that highlights your guest-focused attitude and communication skills. Make sure to show off your personality – it’s what makes you stand out!
✨Tip Number 3
Be proactive! If you see a hotel you love, don’t wait for them to post a job. Walk in, introduce yourself, and ask if they’re hiring. This shows initiative and gives you a chance to make a great first impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining a team that feels like family in the heart of London!
We think you need these skills to ace Guest Service Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, as a Guest Service Agent, you'll be the face of our hotel!
Tailor Your Application: Make sure to tailor your application to the role. Highlight your guest-focused attitude and any relevant experience that showcases your communication skills. We love seeing how you can connect with guests and make their stay memorable!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key skills and experiences that align with what we’re looking for.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our amazing team and workplace!
How to prepare for a job interview at Cycas Hospitality UK Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the hotel and its service philosophy. Understand their values, like going beyond a welcome and building real connections. This will help you align your answers with what they’re looking for.
✨Show Off Your People Skills
As a Guest Service Agent, communication is key. Prepare examples of how you've successfully interacted with guests or resolved complaints in the past. Highlight your proactive attitude and ability to stay calm under pressure.
✨Dress the Part
First impressions matter! Dress smartly and professionally to reflect the hotel's image. A polished appearance shows that you take the role seriously and are ready to represent the hotel well.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. Inquire about team dynamics or how they promote loyalty programs. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
