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- Tasks: Deliver exceptional customer service and oversee daily operations in reception and F&B.
- Company: Leading hospitality management company in Greater London.
- Benefits: Discounts on hotel stays, health benefits, and more perks.
- Why this job: Join a dynamic team and enhance guest experiences in a vibrant environment.
- Qualifications: Excellent customer service skills and knowledge of Oracle Opera 5 required.
- Other info: Great opportunity for career growth in the hospitality industry.
The predicted salary is between 36000 - 60000 £ per year.
A leading hospitality management company in Greater London is seeking an experienced Hotel Receptionist to deliver outstanding customer service and supervise daily operations in the Front Office and Food & Beverage departments.
Candidates should have excellent customer service skills, knowledge of Oracle Opera 5, and experience in hospitality operations.
This role offers various perks, including discounts on hotel stays and health benefits.
Guest Experience Lead: Reception & F&B employer: Cycas Hospitality UK Ltd
Contact Detail:
Cycas Hospitality UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Lead: Reception & F&B
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Show off your personality! When you get that interview, be sure to let your passion for customer service shine through. Share stories that highlight your experience in reception and F&B – it’ll make you memorable!
✨Tip Number 3
Research the company! Familiarise yourself with their values and what makes them tick. This will help you tailor your responses during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and keeps everything in one place.
We think you need these skills to ace Guest Experience Lead: Reception & F&B
Some tips for your application 🫡
Show Off Your Customer Service Skills: We want to see how you shine in customer service! Make sure to highlight your experience and any specific examples where you've gone above and beyond for guests. This is your chance to show us why you're the perfect fit for the Guest Experience Lead role.
Get Familiar with Oracle Opera 5: If you’ve got experience with Oracle Opera 5, flaunt it! If not, do a bit of research and mention your willingness to learn. We love candidates who are proactive and eager to pick up new skills, especially in tech that’s crucial for our operations.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specifics of the job description. We appreciate when candidates take the effort to connect their experiences directly to what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Cycas Hospitality UK Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of Oracle Opera 5 and the specific operations of Front Office and Food & Beverage departments. Being able to discuss your experience with these systems and how they relate to delivering excellent customer service will show that you're prepared and knowledgeable.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a guest. Think about situations where you resolved issues or created memorable experiences. This will demonstrate your commitment to outstanding customer service, which is key for this role.
✨Dress to Impress
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. It shows respect for the company and the role you're applying for, and it sets a positive tone right from the start.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or specific challenges the hotel faces. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
