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For Companies At a Glance
- Tasks: Provide advanced technical support and troubleshoot complex issues for global customers.
- Company: Join CybSafe, a dynamic tech company focused on innovation and customer satisfaction.
- Benefits: Enjoy a competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Make a real impact by solving problems and enhancing customer experiences in a fast-paced environment.
- Qualifications: Experience with ticket management systems and proficiency in Python scripting required.
- Other info: Collaborative culture with excellent career advancement opportunities in London.
The predicted salary is between 28800 - 48000 £ per year.
Technical Support Engineer at CybSafe, within the Engineering & Data department, serves as a bridge between customers and product teams. You will troubleshoot complex issues, translate customer feedback into actionable insights for product development, maintain infrastructure, assist with application bug resolution, contribute to platform automation, and help advance the platform.
Responsibilities
- Provide advanced technical support for our global customer base, resolving complex issues.
- This includes:
- Integration issues between our platform and customer systems
- Writing and optimizing SQL queries to investigate data anomalies
- Resolving SSO/SAML authentication issues with identity providers such as Entra ID, Okta and Google Workspace
Required Skills & Qualifications
- Experience with ticket management systems (ideally both Jira and Intercom)
- Familiarity with API testing and integration diagnostics
- Familiarity with AWS CloudWatch for log diagnostics
- Experience with PostgreSQL and MySQL database systems
- Proficiency in Python scripting for automation and data analysis
- Knowledge of networking fundamentals and debugging techniques
- Ability to write clear technical documentation and procedural guides
- Knowledge of email systems and protocols such as SMTP, DKIM, DMARC and SPF
- Knowledge of Git and GitHub
Desirable Experience
- Exposure to Django REST framework
- Familiarity with HubSpot CRM for customer relationship management
- Experience with other cloud platforms and monitoring solutions (Azure and Sentry)
- Experience working within a startup culture
What We’re Looking For
- A proactive problem-solver who thrives in a fast-paced technical environment
- Detail-oriented professional with exceptional analytical and debugging skills
- Excellent communicator who can explain complex technical concepts clearly
- Customer-focused individual with a passion for delivering exceptional service
- Collaborative team player who works effectively across departments
- Self-motivated learner committed to staying current with emerging technologies
Location
Location: London, England, United Kingdom
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: IT System Training and Support
Technical Support Engineer in London employer: CybSafe
Contact Detail:
CybSafe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by practising common technical questions and scenarios. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 3
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially any Python scripts or SQL queries you've worked on. This gives potential employers a taste of what you can do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Technical Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Technical Support Engineer role. Use keywords from the job description to show we’re on the same page!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for tech support and how your problem-solving skills can help us at CybSafe. Keep it concise but impactful.
Showcase Your Technical Skills: Don’t forget to mention your experience with ticket management systems, SQL, and Python scripting. We want to see how you can contribute to our team right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at CybSafe
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around SQL queries, Python scripting, and troubleshooting methodologies. Be ready to discuss specific examples of how you've resolved complex issues in the past, as this will show your problem-solving abilities.
✨Familiarise Yourself with the Tools
Get comfortable with ticket management systems like Jira and Intercom, as well as AWS CloudWatch for log diagnostics. If you can demonstrate your experience with these tools during the interview, it’ll give you a leg up over other candidates.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. As a Technical Support Engineer, you'll need to bridge the gap between customers and product teams, so showcasing your communication skills is key. Think of scenarios where you’ve had to simplify technical jargon for non-technical users.
✨Show Your Customer Focus
Be prepared to discuss how you've gone above and beyond for customers in previous roles. Highlight any experiences where you’ve developed self-service content or improved customer experience, as this aligns perfectly with what they’re looking for.
