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For Companies At a Glance
- Tasks: Provide technical support and maintenance for IT users, systems, and applications.
- Company: Cybit is a tech-driven company focused on delivering positive business outcomes through data intelligence and AI.
- Benefits: Enjoy flexible working, a bonus scheme, 33 days annual leave, and a healthcare cash plan.
- Why this job: Join a dynamic team where your contributions are valued and you can make a real difference.
- Qualifications: Customer service experience and basic tech knowledge; IT certifications are a plus.
- Other info: This entry-level role offers great career progression in a supportive environment.
The predicted salary is between 18000 - 25000 £ per year.
Overview
Job Title: Service Desk Engineer (End User Support)
Location: Based from our Newcastle office (Cobalt Business Park)
Annual salary: Circa £24,800 depending on skills & experience
About Cybit
Cybit delivers data and AI‑led technology, to help organisations work more securely, productively, and with confidence across digital workspaces, cloud, security, and managed services. Our mission is to create positive business outcomes and support the people and communities our customers serve. We believe the right technology, delivered well, drives resilience, performance, and meaningful impact.
Why Join Us?
Be part of a dynamic, outcome‑focused, and people‑first team across Berkshire and Newcastle, where talent, ideas, and collaboration are genuinely valued. You\’ll have the opportunity to make a real impact on how we deliver technology and how our brand is experienced, while building a meaningful career and helping to create a safer, more resilient future.
What the role does
Working within the End User Support team, the Service Desk Engineer provides technical support and maintenance to all supported IT business users, systems, hardware, and applications. While providing expert technical support, the Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments. This role offers clear opportunities for progression and professional development, providing a strong pathway to grow capability and advance your career within a dynamic technology organisation.
Responsibilities
- Provide technical support and maintenance to end users, systems, hardware, and applications.
- Resolve incidents and service requests in line with agreed service levels.
- Follow processes, document work, and update tickets clearly.
- Manage time and priorities in a busy support environment.
- Maintain a positive attitude and stay calm when supporting non-technical users.
Requirements / Qualifications
- Enthusiastic, reliable, and keen to learn and progress in IT
- Knowledge of Windows 10/11 and common desktop hardware (laptops, PCs, printers)
- Exposure to Microsoft 365 (Outlook, Teams, OneDrive) or willingness to learn
- Understanding of IT fundamentals such as user accounts, passwords, and permissions
- Excellent customer service and communication skills
- Strong troubleshooting approach
- Ability to follow processes and document work
- Time management and prioritisation in a busy environment
Be well looked after
Happy people make happy businesses. We have a great range of flexible benefits which helps you to do your best work every day. This includes:
- Enhanced Pension contribution scheme
- 33 days annual leave including bank holidays (opportunity to buy more)
- Healthcare cash plan
- Private Medical Insurance (after 12 months service)
- Company electric car scheme
- Cycle to work scheme
- Employee assistance programme
- Occupational sick pay
- Birthday day off
- Enhanced family leave
- Volunteering time available
Cybit is passionate about having a diverse workforce by encouraging equality, diversity, and inclusion throughout the business. We have an inclusive environment where employees are encouraged to speak openly about what matters to them. This allows us all to learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme.
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Service Desk Engineer (End User Support) employer: Cybit
Contact Detail:
Cybit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer (End User Support)
✨Tip Number 1
Familiarise yourself with the latest trends in end user support and IT service management. Understanding tools like ticketing systems and remote support software can give you an edge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in the past. This will demonstrate your ability to provide excellent support, which is crucial for this role.
✨Tip Number 3
Network with current or former employees of Cybit on platforms like LinkedIn. They can provide insights into the company culture and what they look for in candidates, helping you tailor your approach.
✨Tip Number 4
Research common technical questions related to Windows operating systems and network technologies. Being prepared to discuss these topics will show your passion for technology and readiness for the role.
We think you need these skills to ace Service Desk Engineer (End User Support)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any technical skills related to Windows operating systems and network technologies. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your commitment to providing excellent customer service. Mention specific experiences where you solved problems or helped customers, as this aligns with the role's requirements.
Highlight Relevant Skills: In your application, emphasise your problem-solving abilities and communication skills. Provide examples of how you've effectively communicated with customers in previous roles, as this is crucial for the Service Desk Engineer position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for this role.
How to prepare for a job interview at Cybit
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that demonstrate your interest in IT, especially related to Windows operating systems and network technologies.
✨Highlight Customer Service Experience
Since this role focuses on providing excellent customer support, be prepared to discuss your previous customer service experiences. Use specific examples to illustrate how you handled challenging situations and ensured customer satisfaction.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully solved problems. Think of examples that showcase your analytical thinking and ability to troubleshoot technical issues, as these skills are crucial for a Service Desk Engineer.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team dynamics, training opportunities, and how success is measured in the position. This demonstrates your eagerness to contribute and grow within the company.