At a Glance
- Tasks: Provide top-notch 3rd line IT support and resolve technical issues efficiently.
- Company: Join Cybit, a forward-thinking tech company focused on positive business outcomes.
- Benefits: Enjoy a competitive salary, flexible benefits, and 33 days of annual leave.
- Other info: Hybrid role with opportunities for professional development and certifications.
- Why this job: Make a real impact in technology while growing your career in a dynamic environment.
- Qualifications: Experience in 2nd/3rd line support and strong knowledge of cloud technologies required.
The predicted salary is between 33750 - 41250 £ per year.
Job Title
Service Desk Engineer (3rd Line)
Location
Hybrid, Based from our Newcastle office (Cobalt Business Park)
Annual salary
- Circa £35,000 depending on skills & experience
- Cybit
- About Cybit
- Predict. Protect. Perform
We're a team of passionate professionals dedicated to delivering positive business outcomes.
Our technology propositions are led by data intelligence and AI to ensure that our customers can operate confidently with the right digital workspace, security, cloud solutions and managed services.
We are motivated by a single belief that if we do our jobs right for our customers, we can make a positive difference to the people and world around us; by helping businesses achieve greater productivity and resilience through the right technology implementation and management, and supporting essential public sector organisations to deliver on the critical work they do.
Why Join Us?
Joining Cybit means becoming part of a dynamic and outcome-focused team that spans locations in Berkshire and Newcastle.
Our team value each other first and foremost, respect the talent, ideas and skills we can contribute to making Cybit a special and rewarding place to work.
At Cybit, you are recognised and valued, and you can make a real difference to how our company delivers and is viewed as a brand.
If you're looking for a challenging and fulfilling career in technology, Cybit is the place for you. Together, we will create a safer, more resilient future for everyone.
Guide to what a Service Desk Engineer (3rd Line) does at Cybit
Working within the Support team, the Service Desk Engineer provides 3rd line technical support and maintenance to all supported IT business users, systems, hardware, and applications.
Whilst providing expert technical support, the Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments.
This role offers clear opportunities for progression and professional development, providing a strong pathway to grow capability and advance your career within a dynamic technology organisation.
What are some of the key tasks a Service Desk Engineer is responsible for?
Providing quality IT infrastructure support to clients remotely, and in person whilst providing a high level of customer service with the ability to empathise to customer issues.
- Resolving incidents and requests through root cause analysis in a logical and thorough approach.
- Creating and maintaining technical documentation.
- Working with key stakeholders and partner organisations such as Sophos or Mimecast.
- Supporting the infrastructure team with project delivery.
- Participating where required in an on-call rota.
- Taking ownership of your own personal development to enhance your skills & knowledge, including completing relevant certifications is essential.
- This is a hybrid role with a requirement to attend the office at least 3 times per week.
- We are looking for someone with
- Experience in a 2nd/3rd Line Support or Service Desk Engineer role.
- Experience configuring and maintaining Windows Server environments.
- Strong knowledge of cloud technologies, including Microsoft 365 and AWS.
- Experience managing virtualised environments (VMware, Hyper-V, and Citrix).
- Knowledge of backup and recovery solutions, including Veeam and Acronis.
- Strong networking knowledge, including switching, VLANs, routing, remote access, firewalls, and DMZ security.
- Experience working with Cisco, Aruba, and Sophos technologies, including Cyber-Defence and MDR solutions.
- Strong troubleshooting, root cause analysis, and customer service skills.
- Strong teamwork and communication skills, with the ability to build positive working relationships and contribute effectively to a team.
- Understanding of ITIL processes and principles, with the ability to apply them effectively to support consistent, efficient, and customer-focused IT service delivery.
- Nice to have
- Relevant Microsoft, Azure, VMware, Sophos, Cisco, or ITIL certifications.
- Be well looked after
Happy people make happy businesses. We have a great range of flexible benefits which helps you to do your best work every day. This includes:
- Enhanced Pension contribution scheme
- 33 days annual leave including bank holidays (& the opportunity to buy more if desired)
- Healthcare cash plan
- Private Medical Insurance (upon passing probation)
- Company electric car scheme
- Cycle to work scheme
- Employee assistance programme
- Occupational sick pay
- Birthday day off
- Enhanced family leave
- Volunteering time available
Cybit is passionate about having a diverse workforce by encouraging equality, diversity, and inclusion throughout the business.
We have an inclusive environment where employees are encouraged to speak openly about what matters to them.
This allows us all to learn and grow together within a safe and respectful environment.
We provide equal opportunities to all and are a proud member of the Disability Confident scheme.
You may have experience as: Service Desk Analyst, Service Desk Engineer, 3r line Engineer, Technical Operations Engineer, IT Engineer.
Service Desk Engineer (3rd Line) employer: Cybit
Cybit is an excellent employer for those seeking a rewarding career in cybersecurity sales, offering a dynamic work culture that fosters innovation and collaboration. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to engage with senior stakeholders in a remote setting, allowing for flexibility and work-life balance. Join us to be part of a forward-thinking technology organisation that values your contributions and supports your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer (3rd Line)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Cybit values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Cybit might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Cybit!
✨Direct Apply to Cybit
Let's not forget to apply directly through the Cybit website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Engineer (3rd Line)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cybit.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cybit. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Cybit
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
