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For Companies At a Glance
- Tasks: Provide technical support and maintenance for IT users, systems, and applications.
- Company: Join Cybit, a leader in data and AI-led technology.
- Benefits: Enjoy 33 days annual leave, private medical insurance, and flexible benefits.
- Why this job: Make a real impact while building a meaningful career in tech.
- Qualifications: Experience in 1st Line support and knowledge of Windows 10/11 and Microsoft 365.
- Other info: Dynamic team culture with clear opportunities for progression and professional development.
The predicted salary is between 25000 - 35000 £ per year.
Location: Based from our Newcastle office (Cobalt Business Park)
Annual salary: Circa £25,000 depending on experience
About Cybit
Cybit delivers data and AI‑led technology, to help organisations work more securely, productively, and with confidence across digital workspaces, cloud, security, and managed services. Our mission is to create positive business outcomes and support the people and communities our customers serve. We believe the right technology, delivered well, drives resilience, performance, and meaningful impact.
Why Join Us?
Be part of a dynamic, outcome‑focused, and people‑first team across Berkshire and Newcastle, where talent, ideas, and collaboration are genuinely valued. You’ll have the opportunity to make a real impact on how we deliver technology and how our brand is experienced, while building a meaningful career and helping to create a safer, more resilient future.
Guide to what a Service Desk Engineer (1st Line) does at Cybit
Working within the Support team, the Service Desk Engineer provides technical support and maintenance to all supported IT business users, systems, hardware, and applications. Whilst providing expert technical support, the Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments. This role offers clear opportunities for progression and professional development, providing a strong pathway to grow capability and advance your career within a dynamic technology organisation.
We are looking for someone with:
- Experience in a 1st Line / Service Desk / Helpdesk role (MSP experience a bonus)
- Good understanding of Windows 10/11 and Microsoft 365
- Basic knowledge of:
- Active Directory (users, groups, password resets)
- Email troubleshooting (Exchange / M365)
- Networking fundamentals (DNS, DHCP, IP addressing)
Be well looked after
Happy people make happy businesses. We have a great range of flexible benefits which helps you to do your best work every day. This includes:
- Enhanced Pension contribution scheme
- 33 days annual leave including bank holidays (& the opportunity to buy more if desired)
- Healthcare cash plan
- Private Medical Insurance (after 12 months service)
- Company electric car scheme
- Cycle to work scheme
- Employee assistance programme
- Occupational sick pay
- Birthday day off
- Enhanced family leave
- Volunteering time available
Cybit is passionate about having a diverse workforce by encouraging equality, diversity, and inclusion throughout the business. We have an inclusive environment where employees are encouraged to speak openly about what matters to them. This allows us all to learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme.
Service Desk Engineer (1st Line) employer: Cybit
Contact Detail:
Cybit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer (1st Line)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cybit on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows 10/11, Microsoft 365, and basic networking concepts. We want to see that you know your stuff!
✨Tip Number 3
Show us your problem-solving skills! During the interview, be ready to tackle some hypothetical scenarios. Think about how you'd handle common service desk issues and explain your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Cybit.
We think you need these skills to ace Service Desk Engineer (1st Line)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Engineer role. Highlight your experience in 1st Line support and any relevant skills like Windows 10/11 and Microsoft 365. We want to see how your background fits with what we do at Cybit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Cybit and how you can contribute to our mission. Keep it friendly and professional, just like us!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've resolved technical issues in the past. We love seeing how you approach challenges and find solutions, especially in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cybit
✨Know Your Tech Basics
Brush up on your knowledge of Windows 10/11 and Microsoft 365, as well as Active Directory basics. Be ready to discuss how you've used these tools in previous roles, as this will show your familiarity with the systems they'll expect you to support.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in a fast-paced environment. Think about specific incidents where you followed processes or escalated issues effectively, as this will demonstrate your ability to handle the demands of a Service Desk Engineer.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems, be sure to mention it! If not, do a bit of research on common systems used in the industry. Being able to talk about how you would log and manage tickets will show that you're ready to hit the ground running.
✨Emphasise Teamwork and Independence
Cybit values both collaboration and independent work. Prepare to discuss how you've successfully worked in teams, but also share instances where you've taken initiative on your own. This balance is key for a role like this!