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For Companies At a Glance
- Tasks: Provide technical support and maintenance for IT users, systems, and applications.
- Company: Join Cybit, a forward-thinking tech company focused on data and AI-led solutions.
- Benefits: Enjoy 33 days annual leave, private medical insurance, and flexible benefits.
- Why this job: Make a real impact in a dynamic team while building your tech career.
- Qualifications: Knowledge of Windows 10/11, Microsoft 365, and excellent customer service skills.
- Other info: Opportunities for progression and a supportive, inclusive work environment.
The predicted salary is between 19200 - 28800 £ per year.
Location: Based from our Newcastle office (Cobalt Business Park)
Annual salary: Circa £24,000 depending on skills & experience
About Cybit
Cybit delivers data and AI‑led technology, to help organisations work more securely, productively, and with confidence across digital workspaces, cloud, security, and managed services. Our mission is to create positive business outcomes and support the people and communities our customers serve. We believe the right technology, delivered well, drives resilience, performance, and meaningful impact.
Why Join Us?
Be part of a dynamic, outcome‑focused, and people‑first team across Berkshire and Newcastle, where talent, ideas, and collaboration are genuinely valued. You’ll have the opportunity to make a real impact on how we deliver technology and how our brand is experienced, while building a meaningful career and helping to create a safer, more resilient future.
Guide to what a Service Desk Engineer (End User Support) does at Cybit
Working within the End User Support team, the Service Desk Engineer provides technical support and maintenance to all supported IT business users, systems, hardware, and applications. Whilst providing expert technical support, the Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments. This role offers clear opportunities for progression and professional development, providing a strong pathway to grow capability and advance your career within a dynamic technology organisation.
We are looking for someone who:
- Is enthusiastic, reliable, and keen to learn and progress in IT
- Has knowledge of Windows 10/11 and common desktop hardware (laptops, PCs, printers)
- Has exposure to Microsoft 365 (Outlook, Teams, OneDrive) or a willingness to learn
- Understands IT fundamentals such as user accounts, passwords, and permissions
- Delivers excellent customer service and communicates effectively
- Takes a logical approach to troubleshooting technical issues
- Is able to follow processes, document work, and update tickets clearly
- Can manage time and priorities in a busy support environment
- Maintains a positive attitude and stays calm when supporting non-technical users
Be well looked after
Happy people make happy businesses. We have a great range of flexible benefits which helps you to do your best work every day. This includes:
- Enhanced Pension contribution scheme
- 33 days annual leave including bank holidays (& the opportunity to buy more if desired)
- Healthcare cash plan
- Private Medical Insurance (after 12 months service)
- Company electric car scheme
- Cycle to work scheme
- Employee assistance programme
- Occupational sick pay
- Birthday day off
- Enhanced family leave
- Volunteering time available
Cybit is passionate about having a diverse workforce by encouraging equality, diversity, and inclusion throughout the business. We have an inclusive environment where employees are encouraged to speak openly about what matters to them. This allows us all to learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme.
Service Desk Engineer (End User Support) in Newcastle upon Tyne employer: Cybit
Contact Detail:
Cybit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer (End User Support) in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cybit. Understand their mission and values, and think about how your skills as a Service Desk Engineer can contribute to their goals. This will show that you're genuinely interested and ready to make an impact.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with non-technical users, it’s crucial to communicate clearly and calmly. Run through some common technical issues and how you would explain solutions in simple terms. This will help you shine during the interview.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you provided excellent support. Be ready to discuss how you handled difficult situations and kept a positive attitude. Cybit values great customer service, so let that enthusiasm shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Cybit. We can’t wait to see what you bring to the table!
We think you need these skills to ace Service Desk Engineer (End User Support) in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Engineer role. Highlight your knowledge of Windows 10/11, Microsoft 365, and any customer service experience you've got. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've tackled technical issues or provided excellent support in the past. Let us know why you're the perfect fit for Cybit!
Show Off Your Communication Skills: As a Service Desk Engineer, you'll be interacting with non-technical users, so it's crucial to demonstrate your ability to communicate clearly. In your application, use straightforward language and avoid jargon. We appreciate clarity and professionalism!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Cybit!
How to prepare for a job interview at Cybit
✨Know Your Tech Basics
Brush up on your knowledge of Windows 10/11 and common desktop hardware. Be ready to discuss how you’ve used these systems in the past, as well as any troubleshooting experiences you've had. This will show that you’re not just familiar with the tech but can also handle issues when they arise.
✨Show Off Your Customer Service Skills
Since this role is all about supporting users, be prepared to share examples of how you've delivered excellent customer service in previous roles. Think about times when you helped someone solve a problem or made their experience better, especially if it involved non-technical users.
✨Demonstrate Your Problem-Solving Approach
Employers love candidates who can think logically and troubleshoot effectively. Prepare to walk through your thought process when faced with a technical issue. You might even want to practice a few scenarios where you explain how you would approach resolving a common IT problem.
✨Be Ready to Discuss Your Learning Mindset
Cybit values enthusiasm and a willingness to learn. Be ready to talk about how you keep your skills updated, especially regarding Microsoft 365 tools like Outlook and Teams. Mention any courses or resources you’ve used to improve your knowledge, showing that you’re proactive about your professional development.
