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- Tasks: Provide technical support and maintenance for IT users and systems.
- Company: Join Cybit, a leader in data and AI-led technology.
- Benefits: Enjoy competitive salary, flexible benefits, and 33 days annual leave.
- Why this job: Make a real impact while building a meaningful career in tech.
- Qualifications: Experience in 1st Line support and knowledge of Windows and networking.
- Other info: Dynamic team culture with clear progression opportunities and a focus on diversity.
The predicted salary is between 18000 - 30000 £ per year.
Based from our Newcastle office (Cobalt Business Park). Circa £25,000 depending on experience.
Cybit delivers data and AI‑led technology, to help organisations work more securely, productively, and with confidence across digital workspaces, cloud, security, and managed services. Our mission is to create positive business outcomes and support the people and communities our customers serve. We believe the right technology, delivered well, drives resilience, performance, and meaningful impact.
Be part of a dynamic, outcome‑focused, and people‑first team across Berkshire and Newcastle, where talent, ideas, and collaboration are genuinely valued. You’ll have the opportunity to make a real impact on how we deliver technology and how our brand is experienced, while building a meaningful career and helping to create a safer, more resilient future.
Guide to what a Service Desk Engineer (1st Line) does at Cybit:
- Working within the Support team, the Service Desk Engineer provides technical support and maintenance to all supported IT business users, systems, hardware, and applications.
- Whilst providing expert technical support, the Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments.
This role offers clear opportunities for progression and professional development, providing a strong pathway to grow capability and advance your career within a dynamic technology organisation.
Experience required:
- Experience in a 1st Line / Service Desk / Helpdesk role (MSP experience a bonus).
- Good understanding of Windows 10/11 and Microsoft 365.
- Networking fundamentals (DNS, DHCP, IP addressing).
We have a great range of flexible benefits which helps you to do your best work every day:
- Enhanced Pension contribution scheme.
- ~33 days annual leave including bank holidays (& the opportunity to buy more if desired).
- ~Healthcare cash plan.
- ~Private Medical Insurance (after 12 months service).
- ~Company electric car scheme.
- ~Cycle to work scheme.
- ~Employee assistance programme.
- ~Occupational sick pay.
- ~Birthday day off.
- ~Enhanced family leave.
Cybit is passionate about having a diverse workforce by encouraging equality, diversity, and inclusion throughout the business. We provide equal opportunities to all and are a proud member of the Disability Confident scheme.
Service Desk Engineer (1st Line) (Hiring Immediately) in Newcastle upon Tyne employer: Cybit
Contact Detail:
Cybit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer (1st Line) (Hiring Immediately) in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current employees at Cybit on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Service Desk Engineer role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows 10/11, Microsoft 365, and networking fundamentals. We want to see that you’re not just a great fit for the team but also know your stuff!
✨Tip Number 3
Show your passion for technology and customer service during the interview. Share examples of how you've helped users in the past and how you approach problem-solving. We love candidates who are enthusiastic about making a positive impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our dynamic team at Cybit!
We think you need these skills to ace Service Desk Engineer (1st Line) (Hiring Immediately) in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Engineer role. Highlight your experience with Windows 10/11 and Microsoft 365, as well as any relevant helpdesk or MSP experience. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how you can contribute to our mission at Cybit. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've resolved technical issues in the past. We’re all about efficiency and professionalism, so let us know how you’ve delivered on that front!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Cybit
✨Know Your Tech Basics
Brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss how you've used these systems in past roles, as well as any troubleshooting experiences you’ve had. This will show that you’re not just familiar with the software but can also handle common issues.
✨Understand Networking Fundamentals
Make sure you have a solid grasp of networking basics like DNS, DHCP, and IP addressing. You might be asked to explain these concepts or solve a hypothetical problem during the interview, so being prepared will help you stand out.
✨Showcase Your Customer Service Skills
As a Service Desk Engineer, you'll be the first point of contact for users needing support. Prepare examples of how you've successfully resolved user issues in the past, focusing on your communication skills and ability to remain calm under pressure.
✨Express Your Passion for Technology
Cybit values a people-first approach, so let your enthusiasm for technology shine through. Share why you’re excited about the role and how you see yourself contributing to the team’s mission of delivering impactful tech solutions.