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For Companies At a Glance
- Tasks: Provide top-notch technical support and resolve user incidents efficiently.
- Company: Dynamic tech firm in Newcastle with a focus on growth.
- Benefits: Pension scheme, healthcare insurance, and career progression opportunities.
- Why this job: Kickstart your IT career while making a real difference for users.
- Qualifications: Experience in IT support and knowledge of Windows 365 and Active Directory.
The predicted salary is between 30000 - 42000 £ per year.
A technology firm in Newcastle is seeking a 1st Line Service Desk Engineer to provide technical support to users. The role involves resolving incidents and requests efficiently while ensuring customer satisfaction.
Ideal candidates should have:
- IT support experience
- Knowledge of Windows 365
- Active Directory
- Exceptional customer service skills
The position offers various benefits, including a pension scheme and healthcare insurance, along with opportunities for career progression.
Hybrid Service Desk Engineer - Grow Your IT Career in Newcastle upon Tyne employer: Cybit
Contact Detail:
Cybit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Service Desk Engineer - Grow Your IT Career in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in service desk roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows 365 and Active Directory. We recommend doing some mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you've resolved issues and kept users happy. Remember, it's all about demonstrating that you can provide top-notch support.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and gives you a better chance of being noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hybrid Service Desk Engineer - Grow Your IT Career in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and knowledge of Windows 365 and Active Directory. We want to see how your skills match the role, so don’t be shy about showcasing your customer service prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing technical support and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Problem-Solving Skills: In your application, give examples of how you've resolved incidents or requests in the past. We’re looking for candidates who can think on their feet and ensure customer satisfaction, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do!
How to prepare for a job interview at Cybit
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Windows 365 and Active Directory. Be ready to discuss how you've used these tools in previous roles, as this will show your technical competence and readiness for the job.
✨Customer Service is Key
Prepare examples of how you've provided exceptional customer service in past positions. Think about specific situations where you resolved issues effectively and left customers satisfied, as this role heavily relies on those skills.
✨Practice Common Scenarios
Anticipate common service desk scenarios and practice your responses. This could include troubleshooting a common issue or handling a frustrated user. Demonstrating your problem-solving skills will be crucial during the interview.
✨Show Your Growth Mindset
Express your enthusiasm for career progression and learning opportunities. Share your goals and how you see this position helping you grow in your IT career, as companies love candidates who are eager to develop their skills.
