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- Tasks: Provide technical support and resolve incidents for customers in a hybrid role.
- Company: Tech-focused company with a supportive and flexible work culture.
- Benefits: Comprehensive benefits package, including enhanced leave and healthcare options.
- Why this job: Join a fulfilling challenge and grow your career in a dynamic environment.
- Qualifications: Strong technical skills and exceptional customer service abilities.
- Other info: Hybrid working flexibility with opportunities for professional growth.
The predicted salary is between 28800 - 43200 £ per year.
A technology-focused company is seeking a 2nd Line Service Desk Engineer in Newcastle, offering hybrid working flexibility. In this role, you will provide technical support for internal and external customers, resolving incidents efficiently.
Ideal candidates should possess strong technical skills and exceptional customer service abilities. The position offers professional growth and a comprehensive benefits package, including enhanced leave and healthcare options.
If you are looking for a fulfilling challenge in a supportive environment, this could be the perfect opportunity for you.
Hybrid 2nd Line Service Desk Engineer – Windows & Cloud in Newcastle upon Tyne employer: Cybit
Contact Detail:
Cybit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid 2nd Line Service Desk Engineer – Windows & Cloud in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or through mutual connections. A friendly chat can give us insights into the company culture and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows and Cloud technologies, as well as share examples of how you've provided excellent customer service in the past.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to walk through how you would tackle common issues that a 2nd Line Service Desk Engineer might face. This will demonstrate your ability to think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Hybrid 2nd Line Service Desk Engineer – Windows & Cloud in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and customer service experience. We want to see how you can bring value to our team, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the 2nd Line Service Desk Engineer role. We love seeing genuine enthusiasm for technology and helping others.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved technical issues in the past. We’re looking for candidates who can think on their feet and provide efficient solutions for our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Cybit
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows and cloud technologies. Be prepared to discuss specific tools and platforms you've worked with, as well as any troubleshooting techniques you’ve mastered.
✨Showcase Your Customer Service Skills
Since this role involves supporting both internal and external customers, think of examples where you've gone above and beyond to help someone. Highlight your communication skills and how you handle difficult situations with a calm and professional approach.
✨Research the Company Culture
Take some time to understand the company’s values and work environment. This will help you tailor your answers to show that you’re a great fit for their supportive culture. Mentioning specific aspects of their culture during the interview can really impress them.
✨Prepare Questions to Ask
Interviews are a two-way street, so come armed with thoughtful questions about the role and the team. Ask about the types of incidents you’ll be handling or how success is measured in this position. This shows your genuine interest and helps you gauge if it’s the right fit for you.
