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- Tasks: Provide top-notch technical support to IT business users and troubleshoot issues.
- Company: Leading tech company in Newcastle with a focus on diversity and inclusion.
- Benefits: Flexible benefits, enhanced pension scheme, and generous annual leave.
- Why this job: Join a dynamic team and grow your career in a supportive environment.
- Qualifications: Knowledge of Windows and desktop hardware is essential.
- Other info: Clear opportunities for career progression and personal development.
The predicted salary is between 30000 - 42000 £ per year.
A leading technology company in Newcastle is seeking a Service Desk Engineer (End User Support) to provide technical support to IT business users. The role requires knowledge of Windows and desktop hardware, with clear opportunities for career progression.
Employees can enjoy a range of flexible benefits, including an enhanced pension scheme and generous annual leave. The company promotes a diverse and inclusive work environment, supporting individual growth and teamwork.
End User Support Engineer | Service Desk — Newcastle in Newcastle upon Tyne employer: Cybit
Contact Detail:
Cybit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Engineer | Service Desk — Newcastle in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend local tech meetups. It’s a great way to get insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the technical interview by brushing up on your Windows and desktop hardware knowledge. We recommend setting up a mock interview with a friend to practice those tricky questions.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you’ve tackled IT issues in the past. This will demonstrate your hands-on experience and ability to support end users effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace End User Support Engineer | Service Desk — Newcastle in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows and desktop hardware. We want to see how your skills match the role, so don’t be shy about showcasing your technical support expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the End User Support Engineer role and how you can contribute to our diverse and inclusive team at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide effective solutions for IT business users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Newcastle!
How to prepare for a job interview at Cybit
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and desktop hardware. Be ready to discuss common issues and solutions you've encountered in previous roles. This will show that you're not just familiar with the tech, but that you can troubleshoot effectively.
✨Showcase Your Customer Service Skills
As a Service Desk Engineer, you'll be interacting with IT business users regularly. Prepare examples of how you've provided excellent support in the past. Highlight your communication skills and ability to remain calm under pressure—these are key in a support role.
✨Research the Company Culture
Take some time to understand the company's commitment to diversity and inclusion. Think about how your values align with theirs and be prepared to discuss this during the interview. It shows that you're genuinely interested in being part of their team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about career progression and the flexible benefits they offer. This not only demonstrates your interest in the role but also helps you gauge if the company is the right fit for you.
