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- Tasks: Provide technical support for IT users and systems while managing ticketing systems.
- Company: Dynamic technology company based in Newcastle with a focus on career growth.
- Benefits: Flexible work options, healthcare, and an enhanced pension scheme.
- Why this job: Kickstart your IT career in a supportive environment with real opportunities for progression.
- Qualifications: Experience in a Service Desk role and strong knowledge of Windows and Microsoft 365.
The predicted salary is between 28800 - 43200 £ per year.
A technology company based in Newcastle is seeking a Service Desk Engineer (1st Line) to provide technical support for IT users and systems. The ideal candidate will have experience in a Service Desk role, strong knowledge of Windows and Microsoft 365, and the ability to handle ticketing systems.
This role offers opportunities for career progression within a dynamic IT environment, alongside various employee benefits including flexible work options, healthcare, and an enhanced pension scheme.
1st Line Service Desk Engineer | Grow Your IT Career in Newcastle upon Tyne employer: Cybit
Contact Detail:
Cybit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Service Desk Engineer | Grow Your IT Career in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desks. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on common technical questions related to Windows and Microsoft 365. We all know that confidence is key, so practice makes perfect!
✨Tip Number 3
Show off your problem-solving skills during interviews. Share specific examples of how you've tackled tricky tech issues in the past. This will demonstrate your hands-on experience and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 1st Line Service Desk Engineer | Grow Your IT Career in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a Service Desk role and your knowledge of Windows and Microsoft 365. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how you can contribute to our team. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Problem-Solving Skills: In the tech world, problem-solving is key. When describing your past experiences, focus on specific examples where you successfully resolved issues for users. This will show us that you have the right mindset for a Service Desk Engineer.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Cybit
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Microsoft 365. Be ready to discuss common issues users face and how you would resolve them. This shows that you’re not just familiar with the systems, but you can also think on your feet.
✨Familiarise Yourself with Ticketing Systems
Since this role involves handling ticketing systems, it’s a good idea to research the specific system the company uses, if possible. If you have experience with similar systems, be prepared to share examples of how you’ve effectively managed tickets in the past.
✨Showcase Your Customer Service Skills
As a Service Desk Engineer, you'll be the first point of contact for users. Highlight your communication skills and any previous experience where you’ve successfully resolved user issues. Practice answering questions in a friendly and approachable manner.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, career progression opportunities, or the technologies they use. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
