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- Tasks: Manage client relationships and drive success through strategic partnerships.
- Company: Cybit is a tech-driven company focused on delivering exceptional client experiences using data intelligence and AI.
- Benefits: Enjoy flexible working, 33 days off, healthcare plans, and a cycle-to-work scheme.
- Why this job: Shape the future of client engagement and make a real impact in a supportive environment.
- Qualifications: Experience in client service or account management, with strong communication and analytical skills.
- Other info: Join a diverse team committed to equality and inclusion, with opportunities for personal growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Job Title: Client Success Manager (CSM)
Hours: 37.5 hours a week Monday to Friday.
Location: Based from our Newcastle office at the Cobalt Business Park (hybrid working available)
Salary: competitive and negotiable based on experience
A favour
When applying for this role can you please add a cover letter highlighting your skills and experiences aligned to the requirements below, or please ensure your CV covers this in enough detail.
About Cybit
Predict. Protect. Perform
We\’re a team of passionate professionals dedicated to delivering positive business outcomes. Our technology propositions are led by data intelligence and AI to ensure that our customers can operate confidently with the right digital workspace, security, cloud solutions and managed services. We are motivated by a single belief that if we do our jobs right for our customers, we can make a positive difference to the people and world around us; by helping businesses achieve greater productivity and resilience through the right technology implementation and management, and supporting essential public sector organisations to deliver on the critical work they do.
Why Join Us?
This is an opportunity to shape the future of client engagement at Cybit. You’ll join a newly established CX vertical where your contributions will have an immediate and visible impact. You’ll work directly with leadership to define how Cybit builds long-term, value-driven partnerships while positioning us as a leader in client success and experience management in the UK’s MSP and data services market.
Summary:
The Client Success Manager (CSM) plays a pivotal role in Cybit’s mission to deliver exceptional client experiences and maximise value across our customer base. Reporting directly to the Director of Customer Experience, the CSM will act as a strategic advisor and trusted partner to assigned clients, ensuring they realise full value from Cybit’s solutions, drive adoption, and strengthen long-term partnerships.
This role demands a client-first mindset, a proactive approach, and an unrelenting focus on maximising client satisfaction, retention, and growth.
We\’d love to hear from you if you can demonstrate you:
- Proven experience in Client Service, Client Success, Account Management, or similar roles within MSP, IT services, or SaaS environments.
- Demonstrated success in building trusted client relationships and driving measurable business outcomes.
- Excellent communication, negotiation, and stakeholder management skills.
- Strong understanding of modern IT solutions including Cloud (Azure), Modern Workplace (M365), Security, and Data Services.
- Analytical mindset with the ability to interpret client data and derive actionable insights.
- Resilience and adaptability, able to thrive in a fast-paced environment where priorities shift rapidly.
- Client-first mindset: You always act in the client’s best interest while balancing Cybit’s goals.
- Proactive and solution-oriented: You don’t wait for problems to arise; you prevent them.
- Relationship builder: It’s important that you naturally earn trust and build rapport with diverse stakeholders.
- Detail-driven but strategic: Capable of both “big-picture” thinking and hands-on delivery.
- Relentless about improvement: Committed to delivering exceptional experiences with zero complacency.
Here are some of the activities you will be involved with:
- Client relationship management
- Driving client success and value
- Insights and continuous improvements
Be well looked after
Happy people make happy businesses. We have a great range of flexible benefits which helps you to do your best work every day. This includes:
- Enhanced pension scheme
- 33 days annual leave including bank holidays – plus your birthday off work! You will also have the opportunity to buy more holidays if desired
- Healthcare cash plan
- Private medical health
- Company electric car scheme
- Cycle to work scheme
- Employee assistance programme
- Occupational sick pay
- Volunteer days
Cybit is passionate about having a diverse workforce by encouraging equality, diversity, and inclusion throughout the business. We have an inclusive environment where employees are encouraged to speak openly about what matters to them. This allows us all to learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme.
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Client Success Manager employer: Cybit
Contact Detail:
Cybit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager
✨Tip Number 1
Familiarise yourself with Cybit's technology offerings, especially in areas like Cloud (Azure) and Modern Workplace (M365). Understanding these solutions will help you speak confidently about how they can benefit clients during interviews.
✨Tip Number 2
Prepare examples of how you've successfully built client relationships in previous roles. Highlight specific instances where your proactive approach led to measurable business outcomes, as this aligns perfectly with the CSM role.
✨Tip Number 3
Showcase your analytical skills by being ready to discuss how you've used data to drive client success. Think of scenarios where you interpreted client data to derive actionable insights that improved their experience.
✨Tip Number 4
Demonstrate your adaptability by preparing to discuss how you've thrived in fast-paced environments. Share stories that illustrate your resilience and ability to manage shifting priorities while maintaining a client-first mindset.
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to write a cover letter that specifically highlights your skills and experiences related to the Client Success Manager role. Address how your background in client service or account management aligns with Cybit's mission and values.
Detail Your Relevant Experience: In your CV, provide detailed examples of your previous roles in Client Service, Client Success, or Account Management. Emphasise measurable outcomes you've achieved, such as improved client satisfaction or retention rates.
Showcase Your Technical Knowledge: Demonstrate your understanding of modern IT solutions like Cloud (Azure), Modern Workplace (M365), and Security. Mention any relevant certifications or projects that showcase your expertise in these areas.
Highlight Your Soft Skills: Cybit values a client-first mindset and strong relationship-building skills. Use your application to illustrate how you have successfully built trust with clients and navigated complex stakeholder environments.
How to prepare for a job interview at Cybit
✨Tailor Your Cover Letter
Make sure your cover letter highlights your relevant skills and experiences that align with the job description. This is your chance to showcase how your background in client service or account management makes you a perfect fit for the Client Success Manager role.
✨Demonstrate Your Client-First Mindset
During the interview, be prepared to discuss specific examples of how you've prioritised client needs in previous roles. Show that you understand the importance of building trust and long-term relationships with clients.
✨Showcase Your Technical Knowledge
Familiarise yourself with modern IT solutions such as Cloud (Azure), M365, and security services. Be ready to discuss how these technologies can drive client success and how you've used them in past experiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and proactive approach. Think of situations where you've successfully navigated challenges or improved client satisfaction, and be ready to share those stories.
