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- Tasks: Provide 3rd line technical support and maintenance for IT users and systems.
- Company: Cybit is a tech-driven company focused on data intelligence and AI for positive business outcomes.
- Benefits: Enjoy flexible benefits, including a bonus scheme, healthcare, and 33 days annual leave.
- Why this job: Join a dynamic team where your skills are valued and you can make a real impact.
- Qualifications: Strong experience with Windows servers, Azure, AWS, and networking technologies required.
- Other info: Hybrid working available from our Newcastle office at Cobalt Business Park.
The predicted salary is between 24000 - 40000 £ per year.
Job Title: 3rd Line Service Desk Engineer
Location: Based from our Newcastle office at Cobalt Business Park. Hybrid working.
Salary: Up to circa £40,000 depending on skills & experience
Cybit
About Cybit
Predict. Protect. Perform
We\’re a team of passionate professionals dedicated to delivering positive business outcomes. Our technology propositions are led by data intelligence and AI to ensure that our customers can operate confidently with the right digital workspace, security, cloud solutions and managed services. We are motivated by a single belief that if we do our jobs right for our customers, we can make a positive difference to the people and world around us; by helping businesses achieve greater productivity and resilience through the right technology implementation and management, and supporting essential public sector organisations to deliver on the critical work they do.
Why Join Us?
Joining Cybit means becoming part of a dynamic and outcome-focused team that spans locations in Berkshire and Newcastle. Our team of over 100 people value each other first and foremost, respect the talent, ideas and skills we can contribute to making Cybit a special and rewarding place to work.
At Cybit, you are recognised and valued, and you can make a real difference to how our company delivers and is viewed as a brand.
If you\’re looking for a challenging and fulfilling career in technology, Cybit is the place for you. Together, we will create a safer, more resilient future for everyone.
What You\’ll Do
Working within the Support team, the Service Desk Engineer provides 3rd line technical support and maintenance to all supported IT business users, systems, hardware, and applications. Whilst providing expert technical support, the Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments.
We\’re looking for someone with a strong exposure to:
- Configuring and maintaining servers (Windows servers)
- Strong understanding of Microsoft Azure and AWS
- Strong understanding of the Microsoft product stack, including Microsoft 365 products
- Managing virtualised environments (VMware and Hyper-V)
- Application and Desktop virtualisation (Citrix)
- Backup and recovery maintenance (MS Office, Backup Exec, Veeam)
- Networking (including switching, VLAN\’s, routing and remote access)
- Experience working with Extreme Networks, Cisco and Sophos.
- Firewalls and DMZ/permitter security solutions
- Managing Cyber-Defence products (Sophos product suite; Endpoint/Firewalls/MDR Integrations)
Be well looked after
Happy people make happy businesses. We have a great range of flexible benefits which helps you to do your best work every day. This includes:
- Bonus scheme
- Pension scheme
- 33 days annual leave including bank holidays (& the opportunity to buy more if desired)
- Healthcare cash plan
- Private medical insurance
- Company electric car scheme
- Cycle to work scheme
- Employee assistance programme
- Occupational sick pay
Cybit is passionate about having a diverse workforce by encouraging equality, diversity, and inclusion throughout the business. We have an inclusive environment where employees are encouraged to speak openly about what matters to them. This allows us all to learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme. #J-18808-Ljbffr
3rd Line - Service Desk Engineer employer: Cybit
Contact Detail:
Cybit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line - Service Desk Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Azure, AWS, and the Microsoft product stack. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of Cybit on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the specifics of the role, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved technical issues, particularly in areas like server management and networking. This will demonstrate your problem-solving skills and practical knowledge.
✨Tip Number 4
Show your enthusiasm for the company's mission by researching Cybit's recent projects or initiatives. Being able to articulate how your values align with theirs can make a strong impression during the interview process.
We think you need these skills to ace 3rd Line - Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the requirements of the 3rd Line Service Desk Engineer position. Focus on your technical expertise in areas like server configuration, Microsoft Azure, and networking.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and how your background makes you a great fit for Cybit. Mention specific projects or experiences that demonstrate your ability to provide excellent technical support.
Highlight Relevant Certifications: If you have any certifications related to Microsoft products, AWS, or cybersecurity, be sure to include them in your application. This can set you apart from other candidates and show your commitment to professional development.
Showcase Soft Skills: In addition to technical skills, highlight your soft skills such as communication, teamwork, and problem-solving abilities. These are crucial for a role that involves working within a support team and interacting with business users.
How to prepare for a job interview at Cybit
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows servers, Microsoft Azure, and AWS during the interview. Be prepared to discuss specific projects or challenges you've faced and how you resolved them, as this will demonstrate your expertise in the areas Cybit values.
✨Understand the Company Culture
Familiarise yourself with Cybit's mission and values before the interview. Understanding their focus on positive business outcomes and a supportive work environment will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples where you've successfully managed incidents or requests in a timely manner, and be ready to explain your thought process and the outcome.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics at Cybit. This shows your genuine interest in the position and helps you gauge if the company is the right fit for you. Consider asking about their approach to professional development and team collaboration.
