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- Tasks: Manage membership processing and provide top-notch customer service at Wigston Pool and Fitness Centre.
- Company: Join a vibrant team at Everyone Active, dedicated to promoting activity and well-being.
- Benefits: Enjoy a competitive salary, free membership for you and your family, and growth opportunities.
- Other info: Flexible work hours with a focus on personal development and teamwork.
- Why this job: Be part of a friendly environment where your contributions truly matter and make a difference.
- Qualifications: Strong communication skills and attention to detail; customer service experience is a plus.
The predicted salary is between 25000 - 32000 £ per year.
We are as passionate about our people as we are about encouraging everyone to take part in activity. Employees are our greatest asset – they are a representation of our brand and are what help to drive our business forward. We refer to them as ‘colleagues’ and it’s our aim to develop them in a way that enables each individual to realise their potential.
Position Overview at Wigston Pool and Fitness Centre. Full time – Competitive salary. Monday – Friday, 9am‑5pm.
The role involves all aspects of membership processing on MRM+2 and liaising with sites and customers regarding those memberships.
Responsibilities- Process membership instructions, changes and cancellations accurately and organise them meeting monthly deadlines to ensure the integrity of direct debit income collection.
- Ensure all documentation of processes is up-to-date, streamlined and relevant, adhering to Service Level Agreements.
- Deal promptly with both incoming customer and leisure centre queries regarding all aspects of membership and administration, providing excellent customer service and resolution.
- Provide advice and training to our centres in relation to all membership processes.
- Use internal software systems including our main membership database; Helpdesk and Our Everyone Active Website – assist in regular data cleansing to optimise system efficiencies taking on board any new technologies.
- Adhere to all current legislation.
- Good knowledge of Microsoft Office package; MRM+2 an advantage.
- Excellent communication skills, time management and attention to detail – a necessity.
- Customer service experience an advantage, with ability to work under pressure and meet deadlines.
- Good teamwork as well as working on own initiative demonstrating flexibility to tasks – a must.
- An independent approach to learning and problem‑solving.
Well, along with a competitive salary and opportunities for development, you’ll also get to enjoy working in a vibrant, exciting and friendly environment. Furthermore, as an added bonus, you and a partner/children will also get to enjoy free membership to our 200 plus centres nationwide.
Equal OpportunityEveryone Active is an equal opportunities employer and an Investors in People organisation, who are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All applicants will be required to undertake checks and references prior to appointment.
Membership Administrator in Wigston Magna employer: Cybertrek Ltd
Contact Detail:
Cybertrek Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Administrator in Wigston Magna
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Wigston Pool and Fitness Centre on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to membership administration. We should also think of examples from our past experiences that showcase our customer service skills and attention to detail.
✨Tip Number 3
Show off our tech-savviness! Familiarise ourselves with MRM+2 and any other software mentioned in the job description. Being able to discuss how we can optimise processes will definitely impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in joining the Everyone Active family.
We think you need these skills to ace Membership Administrator in Wigston Magna
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Membership Administrator role. We want to see how you can contribute to our vibrant team!
Show Off Your Customer Service Skills: Since customer service is key in this role, share specific examples of how you've provided excellent service in the past. We love hearing about your experiences and how you’ve resolved queries!
Be Detail-Oriented: Attention to detail is a must for this position. Double-check your application for any typos or errors before submitting it. We appreciate candidates who take the time to ensure everything is spot on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cybertrek Ltd
✨Know Your Membership Processes
Familiarise yourself with the membership processing systems mentioned in the job description, especially MRM+2. Understanding how to handle membership instructions, changes, and cancellations will show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved queries or dealt with difficult situations, as this role heavily relies on effective communication and problem-solving.
✨Demonstrate Attention to Detail
Since accuracy is key in processing memberships and adhering to deadlines, be ready to discuss how you ensure your work is precise. You might want to mention any tools or methods you use to stay organised and error-free.
✨Be Ready to Discuss Teamwork
This role requires both teamwork and independent initiative. Prepare to share experiences where you collaborated with others, as well as instances where you took the lead on a project. Highlighting your flexibility will also be a plus!