At a Glance
- Tasks: Lead a diverse team and ensure top-notch customer service at Stratford Leisure Centre.
- Company: Everyone Active, a vibrant and inclusive leisure organisation.
- Benefits: Competitive salary, free membership for you and your family, and growth opportunities.
- Other info: Join a supportive team committed to equality and personal development.
- Why this job: Make a real impact in a fun environment while helping others stay active.
- Qualifications: Supervisory experience in leisure centres; relevant qualifications are a plus.
The predicted salary is between 25000 - 30000 £ per year.
We are passionate about our people and encouraging everyone to take part in activity. Employees are our greatest asset – they are the representation of our brand and help to drive our business forward. We refer to them as ‘colleagues’ and aim to develop them so each person can realise their potential. At Stratford Leisure Centre, Everyone Active is seeking an ambitious and self‑motivated individual to take on the role of Duty Manager, embracing our brand mission of 30 minutes of activity five times a week.
Responsibilities
- Support health and safety and drive customer service excellence.
- Lead and motivate a diverse team, fully embracing our company values.
- Maintain high customer service standards.
- Provide excellent verbal, written and IT communication.
- Create an environment where colleagues can achieve their full potential.
- Control costs and drive income in all areas of the business.
- Demonstrate exceptional time management and deadline compliance.
Qualifications
- Experience in a supervisory role at a busy leisure centre.
- Relevant qualifications – National Pool Lifeguard, First Aid at Work, Pool Plant Operator desirable.
- Will require DBS clearance.
- Availability for day, evening and weekend work, including public holidays.
Benefits
- Competitive salary and opportunities for development.
- Work in a vibrant, exciting and friendly environment.
- Members’ discount: you and your partner/children enjoy free membership at our 220+ centres nationwide.
Equality & Inclusion
Everyone Active is an equal opportunities employer and an Investors in People organisation, committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All applicants will be required to undertake checks and references prior to appointment.
Duty Manager in Stratford-upon-Avon employer: Cybertrek Ltd
At Everyone Active, we pride ourselves on fostering a vibrant and inclusive work culture where our colleagues are empowered to thrive. As a Duty Manager at Stratford Leisure Centre, you will not only enjoy competitive salary packages and development opportunities but also be part of a team that values health, safety, and exceptional customer service. With access to over 220 centres nationwide, you and your family can benefit from free membership, making this an ideal workplace for those passionate about promoting active lifestyles.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Stratford-upon-Avon
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cybertrek Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Cybertrek Ltd
Don't be shy about reaching out to Cybertrek Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in Stratford-upon-Avon
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cybertrek Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Cybertrek Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
