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- Tasks: Drive operations and ensure top-notch customer service at our vibrant leisure centre.
- Company: Join Everyone Active, a passionate team dedicated to promoting activity and well-being.
- Benefits: Enjoy a competitive salary, development opportunities, and free membership for you and your family.
- Other info: Flexible hours with opportunities for career growth in a supportive workplace.
- Why this job: Be a role model in a fun environment while making a real impact on community health.
- Qualifications: Strong communication skills and a willingness to learn; training provided for necessary qualifications.
The predicted salary is between 30000 - 40000 £ per year.
We are as passionate about our people as we are about encouraging everyone to take part in activity. Employees are our greatest asset – they are a representation of our brand and are what help to drive our business forward. We refer to them as ‘colleagues’ and it’s our aim to develop them in a way that enables each individual to realise their potential. At Tudor Grange Leisure Centre, Everyone Active is currently seeking an ambitious and self‑motivated individual to take on this role and is ready to embrace our brand mission of 30 minutes of activity 5 times a week.
Responsibilities:
- Drive income targets and financial KPIs.
- Support health and safety and drive operational excellence while supporting the development of the centre and the team.
- Manage the day‑to‑day operations of the centre ensuring that the highest levels of customer service and safety are achieved.
- Lead on areas such as increasing activity and ensuring all programming is working effectively.
- Be a role model for the centre’s team, creating a fun and friendly environment for colleagues and customers alike.
- Have excellent verbal and written communication skills and a good understanding of IT.
- Lead the operations team and have specific responsibility for managing the Everyone Active Quality Management Systems and processes in all areas of the business.
- Step up to the role of General Manager in the absence of the General Manager.
- Perform day, evening and weekend work, including public holidays, and cover shifts as required.
Qualifications:
- National Pool Lifeguard, First Aid at Work & Pool Plant Operators qualifications are desirable. Training will be given and you will be expected to achieve these in an agreed timescale.
Benefits:
- Along with a competitive salary and opportunities for development, you’ll also get to enjoy working in a vibrant, exciting and friendly environment.
- As an added bonus, you and a partner/children will also get to enjoy free membership to our 240 plus centres nationwide.
Everyone Active is an equal opportunities employer and an Investors in People organisation, who are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All applicants will be required to undertake checks and references prior to appointment.
Operations Manager employer: Cybertrek Ltd
Contact Detail:
Cybertrek Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Tudor Grange Leisure Centre or similar organisations on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to operations management. Think about how you can showcase your leadership skills and experience in driving financial KPIs – they’ll want to see you shine!
✨Tip Number 3
Show your passion for activity and community engagement during your conversations. Everyone Active is all about promoting a healthy lifestyle, so let them know how you can contribute to that mission!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and embracing their brand mission.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role and our mission! In your application, share why you’re excited about promoting activity and how you can contribute to our vibrant environment.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience. We want to know how your skills align with our goals, especially in driving income targets and operational excellence.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts well. We appreciate good communication skills, so show us what you've got!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Cybertrek Ltd
✨Know the Company Culture
Before your interview, take some time to understand the company culture at Tudor Grange Leisure Centre. They value their colleagues and promote a friendly environment, so be ready to discuss how you can contribute to that positive atmosphere.
✨Demonstrate Your Leadership Skills
As an Operations Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on how you fostered collaboration and motivation among your colleagues.
✨Showcase Your Customer Service Experience
Customer service is key in this role. Be prepared to share specific instances where you've gone above and beyond to ensure customer satisfaction, as well as how you handle challenging situations with grace.
✨Highlight Your Health and Safety Knowledge
Since health and safety are crucial in this position, brush up on relevant regulations and best practices. Be ready to discuss how you would implement these standards in the day-to-day operations of the centre.