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For Companies At a Glance
- Tasks: Lead a dynamic team and ensure top-notch customer service at our leisure centre.
- Company: Join Everyone Active, a brand that values its colleagues and promotes active lifestyles.
- Benefits: Competitive pay, career development, and a supportive work environment.
- Other info: Opportunity to grow in a vibrant and energetic workplace.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in a supervisory role and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Our Commitment
We are as passionate about our people as we are about encouraging everyone to take part in activity. Employees are our greatest asset – they are a representation of our brand and are what help to drive our business forward. We refer to them as ‘colleagues’ and it’s our aim to develop them in a way that enables each individual to realise their potential.
About the Role
At Clements Hall, Everyone Active is currently seeking an ambitious and self‑motivated individual to take on this role and embrace our brand mission of 30 minutes of activity 5 times a week. The successful candidate will be responsible for supporting health and safety, driving customer service excellence and supporting the team.
Responsibilities:
- Have experience in a supervisory role at a busy leisure centre.
- Be able to lead and motivate a diverse team fully embracing our company values.
- Be focused on high customer service standards.
- Have excellent verbal, written and IT communication skills.
- Create an environment where colleagues can achieve their full potential.
- Have a proven track record in cost control and driving income in all areas of the business.
- Demonstrate exceptional time management and deadline compliance.
- National Pool Lifeguard, First Aid at Work.
Duty Manager employer: Cybertrek Ltd
Contact Detail:
Cybertrek Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry and let them know you're on the hunt for a Duty Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team leadership. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for health and safety! During interviews, share specific examples of how you've maintained high standards in previous roles. This will demonstrate your commitment to creating a safe and enjoyable environment for everyone.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at Clements Hall.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role! In your application, share why you're excited about being a Duty Manager and how you align with our mission of promoting activity. A genuine passion can really make your application stand out.
Highlight Relevant Experience: Make sure to showcase your supervisory experience in a busy leisure centre. We want to know how you've led teams and driven customer service excellence in the past. Use specific examples to illustrate your achievements!
Communicate Clearly: Since excellent communication skills are key for this role, ensure your written application is clear and concise. Avoid jargon and keep it professional yet friendly. We appreciate straightforwardness!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cybertrek Ltd
✨Know the Company Values
Before your interview, take some time to really understand the company’s values and mission. Since they’re passionate about their people and promoting activity, think about how your own values align with theirs. Be ready to share examples of how you’ve embraced similar values in your previous roles.
✨Showcase Your Leadership Skills
As a Duty Manager, you’ll need to lead and motivate a diverse team. Prepare specific examples from your past experiences where you successfully led a team or improved customer service. Highlight any challenges you faced and how you overcame them to drive results.
✨Demonstrate Customer Service Excellence
Customer service is key in this role, so be prepared to discuss how you’ve maintained high standards in previous positions. Think of scenarios where you went above and beyond for customers, and be ready to explain how you would create an environment that fosters excellent service at Clements Hall.
✨Prepare for Practical Questions
Expect questions that assess your time management and cost control skills. Think about how you’ve managed deadlines and budgets in the past. It might help to have a few metrics or achievements ready to share that demonstrate your ability to drive income and manage resources effectively.